About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Overview

As a People Business Partner at Fanatics Betting & Gaming (FBG), you will partner with a fast-paced, high-volume customer obsessed business area. This role is first and foremost about case ownership: you will manage a steady, high-volume caseload of employee relations matters end to end, while keeping quality, consistency and commercial focus high. You will be the go-to partner for operational and Trading leaders on day-to-day people issues, spotting patterns in your cases and turning them into practical fixes that reduce repeat issues. You will work closely with the PBP Director and the wider People team to deliver a fantastic, consistent employee experience at scale.

Responsibilities

Own and manage a high volume of employee relations cases end to end, including performance management, conduct, attendance, grievances, and policy matters
Conduct thorough, timely and impartial investigations; gather evidence, interview parties, and write clear findings and recommendations
Prioritize and triage a busy caseload, balancing urgency, risk and service levels, and keeping cases moving to agreed timelines
Advise and coach managers through difficult conversations, disciplinary and performance processes, ensuring fair and consistent outcomes
Apply policy and employment law with commercial focus, and escalate complex or high-risk cases to senior People leaders and Legal when appropriate
Track and report on case volumes, themes and trends; use the data to identify root causes and recommend preventative actions
Partner with the wider People team on programs and initiatives that support the operational workforce

Qualifications

Proven experience as a HR Generalist, HR business partner or employee relations experience, with a strong track record of owning and closing cases
Experience managing a high-volume ER caseload, ideally supporting an operational, contact center, customer service, or shift-based workforce
Hands-on investigation experience, including interviewing, weighing evidence, and writing clear, well-reasoned reports
Strong working knowledge of employment law and HR policy, and the confidence to apply it consistently
Highly organized, with excellent attention to detail and the ability to manage competing priorities and deadlines