Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the AV/IT Systems Analyst, Support Technology will play a critical role in delivering white-glove executive support and flawless live town halls.

ROLE OVERVIEW

The AV/IT Systems Analyst joins the Support Technology team on-site in Redwood City, California, delivering responsive, white-glove technical support to internal users, with a primary focus on the executive leadership team (C-Suite). This role also serves as a core member of the audiovisual (AV) and live event production team, owning the technical setup and execution of monthly company town halls and department-wide all-hands events. The ideal candidate pairs strong IT fundamentals with a calm, professional presence, sharp communication skills, and hands-on live-production experience. The AV/IT Systems Analyst, Support Technology delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Build trusted relationships with senior leaders, their assistants, and their teams, acting as a reliable, judgment-driven partner in high-pressure situations
Collaborate with other IT teams to identify and implement process improvements and best practices
Provide training and guidance to peers and users on basic IT procedures and best practices, and assist the Service Desk team with phone queue support as needed

Fan & Customer Impact (Obsessed with Fans)

Serve as the primary technical point of contact for the C-Suite, delivering discreet, responsive support across laptops, mobile devices, conferencing, and business applications
Anticipate executive needs and proactively prepare technology for meetings, presentations, travel, and high-visibility events
Keep executive conference rooms, video conferencing systems, and presentation equipment meeting-ready and rehearsed ahead of key sessions
Deliver reliable, high-quality livestream and in-room experiences for remote and global employees at every town hall

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

Independently diagnose and resolve complex hardware, software, and network issues through systematic root cause analysis rather than reliance on step-by-step runbooks
Write and execute PowerShell scripts to automate repetitive tasks, perform bulk user management, and gather system diagnostics
Troubleshoot complex VPN, networking, mailbox, shared drive, and application access issues using available diagnostic tools and independent investigation
Stay current with emerging technologies and trends across IT and AV / live production, recommending equipment upgrades where valuable

Ownership & Execution (Determined & Relentless Mindset)

Own the end-to-end technical production of monthly town halls and all-hands events, from planning and load-in through live execution and teardown
Run full technical rehearsals and dry runs, and troubleshoot AV, streaming, and networking issues in real time without disrupting the live audience