Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Mitchell & Ness - Flagship Assistant Manager, Operations

We represent authentic, high-quality vintage sports apparel, honoring sports history through meticulously crafted jerseys, hats, and gear from the NBA, NFL, MLB, and beyond. Mitchell & Ness is known for its Nostalgia collections, historically accurate designs, and partnerships that bridge sports heritage with modern streetwear culture. We celebrate iconic athletes, legendary moments, and the fans who live at the intersection of sport, fashion, and culture.

We’re more than just a leader in licensed sports merchandise; we’re a team united by a relentless passion for our fans and a commitment to innovation.

As we continue to scale our global platform, the Flagship Assistant Manager, Operations will play a critical role in driving operational excellence and authentic fan experience at Mitchell & Ness flagship retail.

THE OPPORTUNITY

Mitchell & Ness, a Fanatics brand, is the originator of authentic vintage sports apparel and one of the most iconic names in licensed sportswear — and the Flagship Assistant Manager, Operations is the engine behind the store's day-to-day performance. Partnering closely with the General Manager, this leader drives operational structure, team development, P&L accountability, and immersive in-store experiences that reflect the heritage, craftsmanship, and cultural relevance that define the Mitchell & Ness brand. As the Flagship Assistant Manager, Operations, you’ll lead a team that brings Mitchell & Ness to life on the floor, protecting the culture of the brand, honoring the nostalgic stories behind every jersey, delivering a premium experience to every customer, and carrying a legendary Philadelphia legacy that dates back to 1904.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

Partner with the General Manager, Assistant Manager Warehouse, and Events Coordinator to align scheduling, activations, and operational priorities across the store, ensuring seamless execution that reflects Mitchell & Ness brand standards.
Collaborate with corporate partners on visual presentation, payroll planning, and policy implementation to reinforce consistency and accountability across the flagship environment.

People Leadership:

Build and manage staff schedules that align with business needs while maintaining payroll and labor budgets, balancing team wellbeing with store performance goals.
Motivate and inspire the team to bring energy and brand passion to every customer interaction.
Coach associates in real time on product knowledge, storytelling, and selling skills.
Provide regular, timely and constructive feedback that recognizes strong performance and addresses gaps early.
Hold the team accountable to store standards, goals, and the premium experience the brand is known for.

Fan & Customer Impact

Champion the guest experience by leading the visual presentation standards that reflect the heritage, quality, and storytelling behind Mitchell & Ness product.
Create an environment where every fan interaction — whether a first-time visitor or a longtime collector — feels authentic, informed, and memorable.
Support the planning and execution of in-store events and activations that bridge sports history and modern streetwear culture, resonating with both legacy fans and new audiences.