Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Manager will play a critical role in driving high-performance inbound and outbound fulfillment operations across Fanatics Commerce distribution centers.

ROLE OVERVIEW

The Operations Manager shapes the Fanatics Commerce experience by serving as an athlete and fan advocate, owning the performance of inbound or outbound operations across multiple sub-departments. This role leads a team of 3–10 Supervisors and 50–350 athletes, inspiring high performance through effective communication, mentorship, and feedback, while reporting to the Sr. Manager of Operations. The Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Serve as a liaison between supervisors, team leaders, athletes, and internal/external operations partners to gather information, resolve issues, and maintain alignment across departments.

• Mesh effectively with the existing management team by operating as a strong listener, team builder, and articulate advocate of the collective operational vision.

• Communicate company standards and policies, taking proactive corrective actions in collaboration with Human Resources to ensure compliance.

People Leadership:

• Inspire and lead a team of 3–10 Supervisors and 50–350 athletes, maximizing performance through training, motivation, and incentive programs.

• Develop supervisors into bigger leaders by providing clear, constructive direction and ongoing feedback.

• Manage staffing levels and scheduling to optimize performance, including leading the development of staffing forecasts needed to meet peak business demands.

Fan & Customer Impact (Obsessed with Fans)

• Model a culture of ownership in every customer and employee interaction, consistently valuing and appreciating the customer perspective.

• Communicate with and understand the needs of both internal and external customers to ensure service levels and quality expectations are consistently met or exceeded.

• Suggest innovative solutions that improve customer satisfaction while reducing cost, using data and operational insight to drive recommendations.

• Monitor program effectiveness and report on productivity to senior leadership to ensure transparency and continuous service improvement.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Display strong analytical and problem-solving skills, thinking beyond conventional approaches and leveraging available resources to find the right answers.

• Oversee the development of ongoing process improvements to drive departmental efficiency, identifying opportunities to streamline operations and reduce waste.

• Provide direction on support processes and setup to ensure consistency, productivity, and profitability across operations.

• Determine and deliver best-fit solutions that drive revenue growth and cost reduction within financial constraints.

Ownership & Execution (Determined & Relentless Mindset)

• Manage the overall direction, development, and performance of the department and operations partners, both internal and external, driving strategic priorities and operational activities.