Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The Assistant Store Manager – Multi-Site Retail works alongside the Store Manager to lead a multi-site retail operation, driving sales performance, maximising profitability, and delivering an exceptional fan experience in every store. This role is responsible for managing, motivating, and developing a retail team to consistently achieve KPIs, uphold visual merchandising standards, and execute operational best practices across all sites. The Assistant Store Manager – Multi-Site Retail delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with head office functions — including warehouse, marketing, and operations teams — to align on replenishment schedules, product launches, and peak trading priorities such as match days and key events.

• Collaborate with the Store Manager to set and reforecast sales budgets, and work cross-functionally to ensure store plans reflect business-wide objectives.

People Leadership:

• Manage, motivate, and inspire the retail team across multiple sites, fostering a culture of high performance, accountability, and continuous development.

• Identify and close skill gaps through targeted coaching, development planning, and succession planning to build a pipeline of capable, fan-focused retail talent.

Fan & Customer Impact (Obsessed with Fans)

• Champion a culture of exceptional customer service across all stores, ensuring every fan interaction reflects the highest standards of care and engagement.

• Drive best-in-class visual merchandising consistently across sites, maintaining outstanding store presentation at all times.

• Monitor and act on mystery shopper results, using insights to continuously raise the bar on customer experience and service quality.

• Optimise use of floor space and product placement to enhance the fan shopping experience and maximise sales potential.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify and implement best practices for stockroom management and operational efficiency across all retail locations.

• Leverage sales data, KPI trends, and footfall insights to make informed decisions on floor space allocation, staffing, and trading adjustments.

• Work with the marketing team to execute product launches, events, POS activity, and promotional campaigns with precision and creativity.

• Continuously seek opportunities to improve processes, reduce loss, and enhance the overall performance of the retail operation.

Ownership & Execution (Determined & Relentless Mindset)

• Take full ownership of store-related costs, driving profitability by managing payroll within budget and minimising all areas of loss.

• Implement and enforce strict stock loss prevention procedures and ensure all cash handling policies are adhered to rigorously.

• Conduct four full store audits per year and carry out regular security checks to protect business assets and ensure compliance.

• Take responsibility for all aspects of in-store security, including oversight of subcontracted security personnel, till activity monitoring, and loss prevention across the estate.