Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The Casual Retail Assistant is responsible for conducting front-line selling efforts, driving sales revenue, and creating memorable shopping experiences for members and supporters at elite sporting precincts. Working on a casual schedule that includes days, nights, weekends, and Game Days, this role demands professionalism, strong communication, and a genuine passion for Australian elite sports. The Casual Retail Assistant (Supporter Experience Officer) delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Collaborate with fellow retail team members to maintain a cohesive, high-performing store environment during high-traffic game days and events.

• Support management directives and contribute to a winning team culture by taking ownership of assigned tasks and stepping in where needed.

• Communicate openly with peers and supervisors to share product knowledge, surface customer feedback, and help solve floor-level challenges.

Fan & Customer Impact (Obsessed with Fans)

• Greet members, fans, and customers warmly, asking thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.

• Provide tailored product recommendations based on observations and conversations, helping fans connect with Team and League merchandise that resonates with them.

• Execute a seamless brand connection by upholding the highest standards of customer service so that both the Fanatics brand and the relevant Team or League are always positively represented.

• Seek opportunities to improve average transaction value by identifying upsell and add-on moments that genuinely enhance the customer experience.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Demonstrate curiosity and adaptability when navigating the fast-paced, ever-changing demands of a retail environment within an elite sporting precinct.

• Identify and act on opportunities to improve floor layouts, stockroom organisation, and transaction flow to reduce friction for fans.

• Proactively build and deepen product knowledge of Team and League inventory to provide informed, confident recommendations that elevate the fan experience.

• Overcome obstacles and unexpected challenges with a positive, can-do attitude, finding practical solutions without disrupting the customer experience.

Ownership & Execution (Determined & Relentless Mindset)

• Process sales transactions accurately and efficiently via the Fanatics Point of Sale (POS) system, maintaining pace during peak periods such as game days.

• Maintain impeccable sales floor and stockroom standards, including housekeeping, cleanliness, and stock organisation, with a strong eye for detail.

• Strive to meet and exceed individual and team sales targets by staying focused, energised, and engaged across every shift.

• Perform additional responsibilities as directed by the management team, demonstrating reliability and a willingness to contribute wherever the business needs support.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to: