Keep the engine running. As the Operations Associate at our SoHo Flagship, you are the backbone of a well-functioning store — ensuring product flows seamlessly, inventory is always accurate, and the floor is fully stocked and ready for clients. You will bring precision, urgency, and a proactive mindset to every task, from shipment processing and omnichannel fulfillment to stockroom organization and store readiness. This role is for someone who takes pride in the details, thrives in a fast-paced environment, and understands that exceptional operational execution is what makes an exceptional client experience possible.

What you’ll do

Operations

Inventory Integrity & Product Flow

Assist in maintaining inventory accuracy through cycle counts, audits, and disciplined stockroom practices, ensuring all product is properly accounted for, organized, and easily accessible.
Execute shipment processing, tagging, replenishment, and stock movement with urgency and precision, ensuring product flows seamlessly from back-of-house to the sales floor.
Proactively identify opportunities to improve workflows and maintain stockroom organization, supporting a smooth and well-functioning store environment.

Omnichannel Fulfillment

Assist with BOPIS and ship-from-store orders, ensuring timely, accurate picking, packing, and processing.
Maintain organization and tracking of all incoming and outgoing orders, ensuring a smooth and reliable fulfillment process.
Support a seamless omnichannel experience that reflects the brand’s commitment to consistency and care across all client touchpoints.

Process Discipline & Operational Excellence

Follow established operational procedures consistently, maintaining a high standard of organization and efficiency across all tasks.
Support cash management procedures as needed, including opening and closing processes.
Collaborate with the Operations Leader and Leadership Team for monthly supply orders and store assessments.
Communicate successes and opportunities to the Operations Leader to support ongoing improvement.

Visuals

Store Readiness & Floor Support

Maintain a “Grand Opening Ready” environment across both front- and back-of-house, ensuring the store is always prepared for clients.
Partner with the sales team daily to ensure product is consistently replenished, well-presented, and available to meet client demand.
Support floor moves based on seasonal roll-outs and visual direction, helping maintain a neat, organized, and brand-right salesfloor.

Sales

Sales Floor Partnership

Work closely with the sales team to ensure operational support is always available on the floor, minimizing disruption to the client experience.
Assist the team in locating product, processing transactions, and maintaining a smooth, client-ready environment during peak business hours.

People

Team Collaboration & Flagship Contribution

Work closely with Operations and Sales Leaders to support daily business needs, ensuring alignment and efficiency across all functions.
Operate with a heightened sense of ownership, urgency, and accountability, recognizing the scale, visibility, and expectations of a flagship location.
Contribute to a high-performing, collaborative team environment where reliability and shared success are prioritized.
Embody the Faherty Brand values and help maintain a positive, inclusive store culture.

Physical Requirements

Available when we are open for business, including early mornings, evenings, weekends, and peak delivery or fulfillment periods.
Able to stand and walk for the duration of a shift and maneuver the sales floor and back-of-house areas effectively.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Comfortable climbing ladders, kneeling, and moving around regularly to execute visual standards and organize inventory.
Capacity to work in a fast-paced environment, pivoting quickly between guest service, administration, and physical inventory processing.

What you’ll have

Previous experience in retail operations, logistics, or a fast-paced environment preferred, with a strong focus on organization and execution.