Senior Product Designer - CRO, London, UK
- Market p25–p75
- £55k–£90k
- Opened · 30d
- +0
- Closed · 30d
- −0
- All design
- 6,536open
We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.
We hope that's you.
People arrive at our pages ready to change their health, and unsure whether to begin. Starting a treatment that could change your life is a big decision, and often a frightening one. Your job is to help them take the first step.
This is a Senior Product Designer role for someone who can make that moment clear, credible and human. You design the surfaces where people decide to start, some of the highest-stakes creative work we have, and you can measure your impact in the number of people who begin.
In this role, you will
- Design every page as an argument. Every element earns its place: the problem, the solution, the proof, the process, the value, and the blockers you remove.
- Own our highest-leverage acquisition surfaces end to end: landing pages, the signature conversion components on them, and the templates they sit in.
- Own the conversion-bearing pieces others don't, e.g. BMI calculators and the interstitial moments that carry someone through a clinical quiz and consult form, the points where people hesitate and leave.
- Make the case on every surface. Meet someone where they are in their decision and build a clear, structured argument for why to start, built around them, not a list of features.
- Translate clinical language into words a patient understands and trusts. Accurate, compliant and human at once.
- Design dense information like an infographic: communicate a lot, simply. Data visualisation and strong hierarchy in place of walls of text, without losing the detail. Our patients care about the detail, so your job is to convey it clearly, not to oversimplify.
- Lean on interaction design to carry the detail. Progressive disclosure, reveals and interactive data let people go as deep as they want, without meeting it all at once.
- Use motion and pacing with intent. You control the rhythm of a page and the beat between steps, so people keep moving.
- Carry the creative set from our adverts through to the landing page and the touchpoints after it. One unbroken story from ad to conversion.
- Partner your CRO manager on the optimisation loop. You bring the hypothesis and the design, shape the tests and read what comes back, and turn the result into the next move.
- Help more people start. That is the number you move, and you always know why it moved.
- Earn trust with evidence: multiple, specific proof points, not a logo and a star rating, all holding up in a regulated market.
What good looks like
- Scope: you own the front door. The acquisition surfaces where people decide whether to begin, and the design-led testing that keeps them improving.
- Impact: you help more people get started. At our scale that reaches into millions of lives, real people beginning a treatment that changes theirs. You move that number, and you can show the before and after.
- Influence: you work alongside growth experts, CROs, and product and commercial partners. You hold the bar on what is right for the patient, balancing it against the needs of the business. You bring people with you by offering options and choices, gaining buy-in with evidence rather than force. And you raise the bar inside the design team too, giving sharp critique and making the designers around you better.