We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

The Clinical Operations team is looking for an Operations Support Specialist to support the management of Juniper UK’s prescriber workforce and ensure the smooth running of critical clinical operations for Juniper patients.

This role is ideal for someone with strong administrative and operational skills, excellent communication, and an interest in healthcare. The position requires working UK hours, including weekend shifts.

Your responsibilities may include

Prescriber Onboarding and Technology Support:
Efficient Onboarding: Coordinate a seamless onboarding process for new prescribers, ensuring they have access to all necessary tools and technology.
Training and Support: Provide training and support to prescribers on the use of our telehealth platform and other essential technology tools.
Troubleshooting: Act as the first point of contact for prescribers experiencing technical issues, diagnosing and resolving problems, and escalating when necessary.

Roster Management Support

Communication with prescribers: Act as a liaison with prescribers to plan schedules that align with the business needs for capacity and prescribers’ schedules. Own and maintain an up-to-date roster.
Roster reports: Ensure that up-to-date roster information is shared as needed with Clinical Operations colleagues to inform forecasting.

Invoicing, timesheets and performance monitoring

Approving timesheets: Check prescribers’ timesheets compared to roster hours agreed
Reporting: support monitoring and reporting of invoices, timesheets and performance metrics

Daily Interaction with Prescribers

Timely Assistance: Respond promptly to prescribers’ inquiries, addressing their questions, concerns, and requests.
Troubleshooting: Act as the first point of contact for practitioners experiencing operational issues, diagnosing and resolving problems, or escalating when necessary.

Managing critical Clinical Operations processes

Support safety monitoring of patients
Support account monitoring for accuracy and duplications
Support communications between Juniper and other healthcare providers
Issue Resolution:
Prompt Issue Resolution: Troubleshoot and resolve practitioner issues efficiently, striving to minimize any disruptions to their telehealth services.
Escalation Protocol: Follow established escalation procedures for complex issues, ensuring that they are addressed effectively.
Share patient and practitioner insights with the clinical services team and wider business
Share feedback from patients and practitioners regarding their experiences with the service to improve the overall patient experience, service quality and system improvement

About you

A bachelor's degree in a relevant field is preferred but not mandatory.
Tech-Savvy: The ideal candidate should be comfortable with various commonplace technologies, have a strong understanding of digital tools, and be able to adapt to new systems quickly.
Detail-Oriented: We are seeking candidates who can manage complex processes, follow guidelines, and ensure a high degree of accuracy in their work.