Overview

At Esri, we are committed to our users and their success. This strategic role is crucial in supporting the growing needs of our thousands of customers and millions of users worldwide. Join our team working passionately to address critical customer issues, protect our customers and keep their systems safe against the growing threat of vulnerabilities. We are seeking an individual who wants to bring experience, advocacy, and enthusiasm to drive and advance the software patch process for ArcGIS Enterprise.

As a software patch product engineer, you will work with a diverse cross-functional global team in a collaborative and supportive environment to improve and optimize how ArcGIS Enterprise is patched. You will use your expertise and knowledge of the product to support patching across all components of ArcGIS Enterprise. You will be a leader on the team, active and involved in the patch process; working closely with product engineers and product developers from across multiple teams; providing the initial confidence tests; coordinating the verification of issues across multiple teams; and documenting the internal process.

Responsibilities

Help modernize the patch process for ArcGIS Enterprise
Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
Complete initial confidence testing of patches and hotfixes
Collaborate with fellow product engineers on the verification of accumulated issues
Troubleshoot issues related to patches and hotfixes
Communicate patch status to various stakeholders across the company
Manage multiple patch and hotfix requests simultaneously
Document internal processes for patch and hotfix development
Create a system of record for the chronology of patch and hotfix releases
Advocate for innovative new processes and tools that optimize patch delivery time

Requirements

2+ years of experience with ArcGIS Enterprise software
Deep understanding of installing and configuring ArcGIS Enterprise components
Excellent teamwork and communication skills
Strong organizational skills with the ability to work on several projects simultaneously
Customer advocate and passionate about supporting users
Bachelor’s in computer science, GIS, or related field

Recommended Qualifications

Master's in computer science, GIS, or related field
Familiarity with automated testing practices for functional, regression, and performance
Comfortable in both Windows and Linux environments
Experience with agile software development methodologies

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$79,664—$133,120 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.