WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW

The Audio Visual Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

WHAT YOU’LL DO

Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution.
Provide advisory on AV setup (facilities, infrastructure, recording)
Schedule setup and on-site support Cisco TelePresence (Executives only)
AV hardware maintenance and vendor management, trouble-shooting, root cause investigation
VC firmware upgrades and testing.
Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments
Perform video conference firmware upgrades and testing
Schedule and monitor video conference call
Support and manage virtual meeting rooms
Manage channels of Audio Video control system/ Internet Protocol Television system
Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet.
Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth
Phone / Email / Calendar Management

(Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings)

Provide monthly report on support volumes, analysis and issues with action plans
Assist audio bridge issues
Support Trading floor events (IPTV only)
Provide advisory on Audio-Visual setup (facilities, infrastructure, recording).
To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop
WebEx / Teams/ Zoom/ Audio bridges
Manage channels of AMX IPTV system
Audio-Visual controls, TV broadcasting
VC call scheduling in VQ and monitoring. Managing of virtual meeting rooms (trading floor).

WHAT YOU NEED TO SUCCEED

Min of 3 year working experience in AV support environment
Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control.
Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect
Good level of experience with supporting change and incident management
Good documentation skills and record keeping
Experienced in hardware support, breakfix and troubleshooting.
Experienced in live event support/logistic
Proficiency in English language and local language where the technicians are based
Ability to respond to issues and provide timely update, and escalation

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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