Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY

The IT Field Services Technician maintains reliable onsite technology that enables Empower’s pharmacy and manufacturing teams to operate effectively in a hyper-growth, highly regulated 503A/503B environment. This individual contributor must be customer-focused and comfortable providing direct onsite and resolves complex endpoint and peripheral issues, deploys and configures equipment, and supports user access, connectivity, and day-to-day technology needs. The role owns assigned tickets from diagnosis through resolution. Success requires strong technical troubleshooting skills, independent problem solving, sound judgment, attention to detail, and the ability to adapt to evolving operational By coordinating with IT colleagues, communicating clearly with employees, and following established site safety procedures, the technician reduces downtime, strengthens service quality, and supports consistent productivity while identifying practical improvements that help onsite support scale with Empower’s continued growth.

RESPONSIBILITIES

Onsite Support and Service Delivery

Incident Resolution: Diagnose and resolve complex endpoint, peripheral, Microsoft operating system, and connectivity issues independently to restore reliable onsite technology access.
Ticket Management: Prioritize service requests by operational impact, document troubleshooting and resolutions accurately, and maintain clear status updates through ticket closure.
Issue Escalation: Coordinate with users and IT colleagues to escalate unresolved issues, share diagnostic findings, and confirm service restoration following corrective actions.

Equipment and Access Support

Equipment Deployment: Install, configure, deploy, troubleshoot, and replace Windows workstations, laptops, Macbooks and other peripherals using established deployment processes. Support Active Directory domain connectivity, endpoint enrollment, software installation, and device configuration in accordance with IT standards.
Asset Inventory: Maintain the inventory tracking system for printers, network peripherals, and other IT related devices. Ensure all assets are recovered upon employee separation.
Access Administration: Troubleshoot user authentication, account access and connectivity issues within approved access permissions. Perform authorized password resets and account support activities in accordance with established identity and access management procedures.