About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

At Dwelly, AI agents handle the routine work of lettings: enquiry intake, follow-ups, compliance reminders and administration. That leaves our people free to do what technology can’t: walk into a landlord’s home, earn their trust, and win their business.

The Valuer is a full-time role reporting to the Managing Director, working alongside them to grow the branch. As the first person most new landlords will meet, you set the standard for everything that follows. You’ll win new instructions, build our name in the communities we serve, and make sure every landlord we take on is one we want to keep. We care about how we grow, not just how fast: we would rather lose an instruction than win a problem.

The role will also evolve. As our AI agents take on more of the admin around enquiries and bookings, more of your time goes where it matters: in front of landlords, and out in the community.

Key Responsibilities

Respond fast and convert

Make sure every new landlord enquiry gets a rapid, personal response, as speed wins instructions
Turn enquiries into booked valuations, and valuations into signed landlords
Follow up every valuation that doesn’t sign, until you have a clear yes or no
Know where every lead stands, and why any were lost

Win the instruction

Carry out rental valuations that are accurate, well-evidenced and grounded in market data
Present to a high standard: well prepared, punctual, smartly presented, and clear on what we do and why it’s worth paying for
Explain our service and the landlord’s obligations with confidence, so landlords know exactly what they’re getting
Represent the quality of our brand in every interaction, in person and in writing

Build trust in the community

Build a visible, trusted name in the areas we serve, through local relationships and repeatable playbooks rather than one-off campaigns
Develop long-term relationships with landlords, investors, developers, solicitors, mortgage brokers and sales agents who can refer business
Stay in touch with landlords who aren’t ready to switch yet, so we’re the first call when they are
Know your patch: rents, stock, competitors and what local landlords care about

Grow revenue profitably

Work with the Managing Director on unit growth targets and the plan to hit them
Hold our fees, winning on service and value rather than price
Keep discounts to the exception, used only where there is a valid reason
Prioritise landlords and properties that are good long-term business for the branch

Work alongside our AI agents

Use our agentic CRM to manage your pipeline: AI agents handle first responses, reminders and admin, while you own the relationship and the close
Step in personally wherever a lead needs a human touch
Share feedback on where the system loses leads, slows responses or gets it wrong

Qualifications & Preferred Background

A track record of winning new business face to face: valuations, sales, business development or similar
High personal standards: punctual, prepared and professional in how you present yourself and the company
Confidence to hold a price and sell value rather than discount
Urgency: you treat every enquiry as revenue and follow up without being chased
A natural relationship-builder who invests in people over the long term
Comfortable working alongside AI and automation, and quick to learn new systems
Full UK driving licence and access to a car

Nice to have

Lettings or estate agency valuation experience