About Us

Dorsia is an AI-native hospitality-tech company redefining access to the world's most coveted tables, events, and cultural moments. We give our members exclusive access and our operators unmatched control, visibility, and revenue.

We don't just provide access, we create it. Dorsia owns its luxury experiential events end-to-end, from the guest list to production and the technology behind every entrance. Through our enterprise platform, we're building the infrastructure layer for the future of hospitality, powering leading hotels and private member clubs with the same systems that run Dorsia.

We grew 480% in 2025 and today we operate across 400+ venues in 26 cities with revenue engines spanning consumer and enterprise membership, Dorsia Pay, the Culture Calendar, and our enterprise platform.

Backed by $54M from Index Ventures, Invus, Red Sea Ventures, Major Food Group, and MoonPay, we're scaling into our most consequential phase of growth. We're adding exceptional talent to drive what comes next, and that's where you come in.

About the Role

Dorsia is seeking a Product Manager, Payments to own Dorsia Pay and the full member payment experience, from card on file and deposits through checkout, split bills, tipping, settlement, and post-dining support. At Dorsia, the best payment is the one a member never has to think about. We're getting there with agents that understand intent, use payment tools, act within clear permissions, recover from exceptions, and move real money on a member's behalf. The hardest problem in agentic commerce is trust, and this role owns it.

This is a builder role at the boundary of product, engineering, and operations. You won't just write requirements for AI features or bolt on off-the-shelf copilots. You'll prototype agents yourself, define their tools and decision boundaries, write the evals, read the traces, and decide how much autonomy they've earned before they reach production.

The right candidate has hands-on experience in consumer payments or digital wallets, has shipped payment features on mobile, and has built and deployed agents that take real actions in production, beyond features that only summarize or suggest. You'll be accountable for payment conversion, adoption, authorization rates, agent task completion, member trust, and operational leverage.

What You’ll Do

Product Strategy and Execution

Shape the roadmap for Dorsia Pay and the in-app wallet, with agentic payments at the core.
Build and ship agents that settle checks, handle deposits and tipping, and recover failed payments on members' behalf.
Define each agent's tools, context, permissions, and escalation paths, with hard limits on amount, risk, and reversibility.
Prototype agent behaviors in code, get them in front of users in days, and partner with engineering to ship what works.
Build golden task sets and adversarial evals before launch, inspect production traces, and expand autonomy only when the evidence earns it.

Payment Experience and Design Flow

Audit and optimize core payment flows, from card onboarding and Apple Pay through split bills, tipping, and post-dining support.
Replace multi-screen workflows with intent, so a member can split a bill, add a guest, or fix a charge with a single request.
Design for delegation, so members can hand a payment job to an agent and trust the outcome.
Build confirmation, explanation, rollback, and human-handoff patterns for ambiguous or high-stakes actions.
Turn wireframes and agent behaviors into testable builds in days, then refine them through live traces and usability testing.

Payments Infrastructure and Partnerships

Partner with engineering and finance on processor integrations, tokenization, venue payouts, ledgers, and reconciliation.
Help build a reusable agentic payments platform with shared tools, policies, evals, and observability.
Deploy back-office agents for reconciliation, disputes, fraud triage, and payout exceptions as volume scales.
Turn operators' repeated judgment calls into safe, testable agent capabilities.