Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the Service Delivery Manager. The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Service Delivery Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Position Highlights:

This is a hybrid and travel-intensive leadership role requiring regular on-site presence across multiple supported locations Birmingham, Alabama.

Full Time: Monday-Friday 8 am to 4:30 pm CST
This is a hybrid and travel-intensive leadership role requiring regular on-site presence across multiple supported locations.
Overseeing on-site and hybrid associates
Responsible for leading daily workforce operations, ensuring adequate staffing coverage, and maintaining high levels of productivity and service delivery.
Managing team schedules and PTO coverage, approving and monitoring timecards
Overseeing people operations activities such as coaching, performance management, employee engagement, and attendance, and ensuring compliance with company policies.
Involves tracking and driving key performance indicators (KPIs), analyzing operational performance, meeting with clients to discuss service delivery and operational needs, and serving as the primary point of escalation for team and client concerns.
Coordinates resources across teams to maintain seamless operations and achieve business objectives.

C

You will:

Have a passion to lead, train and motivate a growing and excited Team.
Communicate and collaborate with leadership on issues, opportunities, or challenges.
Lead Audit Team which receives requests from Payors
Review data and provide client and leadership solutions
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage the Request coming in from the Risk Management Team of the client
Be the leader of client locations and plan for fluctuating needs.
Oversee the escalation calls from our centralized call centers
Participates in project teams and committees to advance operational Strategies and initiatives
Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

A true leadership philosophy in which the goal of the leader is to serve
Ability to support clients and your Team working both on-site and remotely.
1-2 years of Health Information related experience
Well-versed with HIPAA standards.
A knack for presenting to leadership, clients, and your Team via Video or in person.
Solution provider and forward thinking
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Power BI, MS Office

Bonus points if:

EMR experience with EPIC, or Cerner.
Previous production/metric-based work experience
Team building and experience elevating individuals’ careers.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.