At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Risk Management Manager, you'll support the day-to-day operations of the Risk Management function while strengthening the processes, reporting, and controls that support the business. You'll manage claims and risk-related activities, analyze incident and claims data, support insurance and vendor compliance, and identify opportunities to create more efficient, consistent, and scalable workflows.

Risk Management Operations

Manage key Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
Process and oversee monthly invoices related to Risk Management programs and services.
Support acquisitions and dispositions by coordinating insurance and other Risk Management requirements.
Partner with Operations, Legal, Accounting, Procurement, and other teams to address risk-related matters and ensure consistent processes.
Provide guidance to associates and business partners on Risk Management requirements, processes, and documentation.

Claims Management

Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
Coordinate liability releases and maintain complete supporting documentation.
Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
Maintain organized claims records and proactively monitor open matters to drive resolution and recovery.

Process Improvement

Evaluate Risk Management processes to identify opportunities to simplify workflows, reduce manual work, and improve consistency.
Develop standardized processes, templates, tools, and documentation that make Risk Management activities easier to manage and scale.
Identify opportunities to automate recurring tasks and improve how information moves between Risk Management and business partners.
Partner with internal teams to improve systems and workflows supporting incident reporting, claims, insurance administration, and vendor compliance.
Establish controls and checkpoints that improve data quality, documentation, and accountability.
Identify bottlenecks and transition manual or individual-dependent activities into documented, repeatable processes.
Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.

Reporting & Analytics

Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
Maintain and monitor claims and incident data to support accurate, reliable reporting.
Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
Translate Risk Management data into clear, actionable insights for department leadership and business partners.
Identify opportunities to improve the quality, accessibility, and usefulness of Risk Management reporting.

Qualifications

Bachelor’s degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
5+ years of relevant experience in risk management, insurance, claims, or a related field, with demonstrated responsibility for managing operational processes and competing priorities.
Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners preferred.