Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know

Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

About Commvault

Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale.

Preferred locations: Spain, Remote

What You’ll Do

We are seeking a Technical Account Manager (TAM) with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing customer relationships, mitigating churn, driving customer expansion, and enhancing customer experience through structured success plans. Some examples are delivering business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.

The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault products and services. They will also be responsible for driving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).

How you will make an impact

Customer Relationship Management

Build and maintain strong, strategic relationships with key stakeholders within customer organizations.
Serve as the main point of contact, ensuring alignment between the customer’s goals and our cyber resiliency solutions.
Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.
Travel and On-Site Customer Meetings: Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.

Cyber Resiliency Strategy

Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.
Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.
Lead technical discussions with customer teams to ensure seamless integration and adoption of solutions that meet their complex requirements.

Customer Experience & Advocacy

Ensure an exceptional customer experience by providing proactive, personalized support that fosters trust and loyalty.
Advocate for customers within the company, ensuring their feedback and needs are represented in product development and service improvements.
Build customer advocacy by turning satisfied customers into case studies, references, and champions of our solutions.
Act as liaison between the customer and the greater Commvault ecosystem including Customer Support, Product Management, and Development, Marketing, and Leadership.
Build relationships with partners and other vendors within the customer ecosystem.

Drive High GRR & NRR Growth

Ensure high Gross Revenue Retention (GRR) by maintaining strong customer relationships and delivering results that meet or exceed expectations.
Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.