Pay Range: $33.21 - $45.67/hr. - depending on public safety communications experience and qualifications

Job Posting Closing on: Friday, November 13, 2026 📅

Competitive Lateral Compensation opportunities are available for experienced Emergency Communications leaders

Workdays & Hours: This position supports a 24/7 public safety operation, which will require working irregular business hours, including overnights, weekends, holidays and mandatory overtime. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 emergency response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

The City of Fort Worth’s Emergency Management & Communications Department is seeking an experienced, service-driven leader to join our Emergency Communications Center (ECC) as an Emergency Communications Center Supervisor.

This is an opportunity to lead and support the first responders who connect our community with the emergency services they need. Our fast-paced, high-stakes environment coordinates critical communications for police, fire, EMS, and other public safety partners. As a supervisor, you will provide the leadership, direction, and operational oversight necessary to keep our team prepared, effectively manage resources, and deliver timely, accurate, and professional service when it matters most.

Make an Impact Through Leadership

We’re seeking a decisive, people-focused leader who can guide critical operations, make sound decisions under pressure, and build a culture of professionalism, teamwork, and accountability. Success in this role goes beyond operational expertise. It means developing employees, supporting their well-being, driving continuous improvement, and ensuring our ECC is ready to serve the community when every second counts.

Why Fort Worth?

Join a forward-thinking emergency communications organization committed to advancing public safety, investing in its people, and continuously improving how we serve our community.

Whether you’re ready to take the next step in your career or bring your leadership experience to Fort Worth, you’ll have the opportunity to lead with purpose, develop high-performing teams, and help shape the future of emergency communications.

Your leadership matters. Your experience makes a difference. Answer the Call and lead the team that keeps Fort Worth moving forward.

Minimum Qualifications

HS Diploma/GED
Five (5) years of responsible public safety emergency response and dispatch experience, including one (1) year of team lead or supervisory experience
Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification (or out of state equivalent) at time of job offer
Must be a Certified Communications Training Officer (CTO) at the time of job
Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from time of job offer
Pass a drug screening
Pass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board
Must meet TCOLE & CJIS requirements

Preferred Qualifications

Recently employed and working within an Emergency Communications Center (ECC).
Two (2) years of ECC supervisory experience
Texas Commission on Law Enforcement (TCOLE) Telecommunicator License

Emergency Communications Center Supervisor job responsibilities

Supervises and coordinates Public Safety Communicator activities to ensure efficient Emergency Communications Center (ECC) operations and the timely, professional delivery of public safety services