About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you’ll be doing

Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
Communicate with internal and external users and vendors on project timeline and completions.
Deal with anything that is powered (wired or wireless)
When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
Document solutions to new problems and share them with the rest of the team.
Monitoring system performance to ensure everything runs smoothly and securely.
Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
Maintain physical security for all infrastructure and endpoint and networked devices and ensure to follow Carvana security best practices.
Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
Participate in hardware refresh project assigned to Carvana locations
Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
Diagnosing and resolving hardware, software, networking, and system issues when they arise.
Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
Document solutions for new problems in Jira.
Ability to participate in an on-call rotation and after hours work when needed

What you should have

This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have...

High School Diploma or equivalent