Business Systems Analyst- Zuora Administrator

Canopy, Draper, UT

About Us

We are hiring a Business Systems Analyst to own, optimize, and scale Zuora, our core billing and subscription management system. Business Systems Analysts serve a huge role here at Canopy, from building seamless integrations across tools to leveraging AI and automation to streamline our billing and financial operations. We love analysts who are thoughtful, process-oriented, skilled at solving complex technical puzzles, and passionate about reducing manual work. The business systems team at Canopy has the responsibility and empowerment to shape our internal cross-functional workflows, ensuring our tech stack is resilient, efficient, and built for growth — if this sounds like you, apply today! We’d love to hear from you.

This is a hybrid position in Draper, Utah (M, W, F in-office).

What You’ll Do

Own and manage Canopy’s daily operations in Zuora.
Design and optimize workflows for billing, subscription management and financial reporting, with a focus on automation, scalability, and accuracy.
Strategize and build the vision for how Canopy uses Zuora.
Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
Drive seamless cross-system integrations and data flows across business systems.
Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
Communicate solutions and tradeoffs clearly to both technical and business audiences.
Build and maintain documentation on system architecture, processes, and integrations.
Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
Identify gaps and drive continuous improvement initiatives.

What We’re Looking For

3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc). 5+ years of experience preferred.
Bachelor’s degree in Information Systems, Business, or a related discipline
Strong system design fundamentals with a proven hands-on record of solving business problems.
Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Bonus Points

Clear, confident communication skills, able to translate technical constraints into business language and vice versa for audiences of all levels.
Demonstrated ability to produce technical artifacts and documentation.
Hands-on experience with SQL and data modeling.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here

🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.

Our Values

We approach our work every day with a few things in mind:

🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - We win by delighting our customers with the very best products and services.