Community Manager

Location: New York, NY (Hybrid, 4x Week In-Office)

Reporting to: Senior Director of Consumer Engagement & Advocacy

Department: Community (Marketing)

Compensation: $80,000 - $105,000 annually

Type: Full-Time, Salaried

About the Role

Bubble is seeking a highly organized, creative, and relationship-driven Community Manager to join our growing Community team and help bring our community ecosystem to life. This role will support and manage programs across our ambassadors, college representatives, Insiders, parents, and broader community of brand loyalists.

The Community Manager will play a hands-on role in building meaningful relationships, driving engagement, coordinating events and activations, and creating memorable experiences that turn community members into lifelong Bubble advocates.

This is a highly collaborative and execution-focused role, working closely with Community leadership and cross-functional partners across Influencer, Social, Creative, PR, Brand, and Commercial. The ideal candidate is equally comfortable jumping into the details of an event or community activation as they are developing a new engagement idea or identifying ways to make our programs stronger.

This is not a Social Media-focused role. The focus is on building and nurturing Bubble's community, managing ambassador and campus programs, executing community-led events and activations, and creating meaningful experiences that strengthen brand loyalty.

Key Responsibilities

Community Strategy & Engagement

Manage day-to-day engagement and moderation across Bubble’s Insider and ambassador communities, ensuring members feel heard, valued, and connected to the brand.
Develop and execute recurring community engagement initiatives, including weekly challenges, discussions, Q&As, product education, brand updates, and other programming.
Plan and facilitate weekly community discussions and monthly virtual events designed to foster meaningful dialogue and strengthen community connection.
Lead personalized outreach, surprise & delight initiatives, and other community touchpoints that drive engagement and retention.
Identify opportunities to improve the community experience and introduce new ideas, programs, and approaches to test and learn.
Embody Bubble’s brand voice and values across all community interactions.

Ambassador & Community Programs

Support the ongoing growth and development of Bubble’s ambassador ecosystem, including segmentation, engagement, communications, and relationship management.
Manage ambassador communications and programming around key brand moments, product launches, campaigns, and community initiatives.
Support the development and execution of Bubble’s Parent Ambassador program, including recruitment, focus groups, communications, and engagement strategy.
Review and evaluate UGC submissions against established guidelines and criteria, approving or denying content as appropriate.
Partner with Influencer and Social teams to identify standout community members and creators for potential partnerships and elevated brand opportunities.
Manage community product gifting and gratis requests, including submitting, tracking, and confirming inventory and product receipt.

College & Campus Community

Support the development and execution of Bubble’s campus ambassador programming across priority schools.
Build strong relationships with student representatives, organizations, and campus communities to help Bubble remain culturally relevant and connected on college campuses.
Coordinate campus programming, communications, events, and activations in partnership with internal teams.
Support campus ambassador communications, playbooks, challenges, and engagement initiatives.

Events & Community Activations

Coordinate and execute IRL community events, pop-ups, campus activations, and other community-led experiences from planning through completion.
Manage event logistics including RSVPs, email confirmations, supplies, custom items, Bubble products, merchandise, shipping, and on-site needs.