At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As an Account Manager for the LATAM team, you will drive customer retention and expansion across Braze’s strategic client base in Mexico and Central America. This is a high-impact, hybrid role based in Mexico City, where you will partner closely with leading B2C brands, helping them maximize value and scale their customer engagement strategies using Braze.

Key Responsibilities:

Account Management & Growth

Own and manage a portfolio of key accounts in Mexico and Central America, acting as the main point of contact for all commercial needs.

Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities.

Identify and cultivate relationships with decision-makers and influencers within client organizations.

Navigating Sales Stages & Quota Achievement

Expertise Across Sales Stages: Demonstrate mastery from initial opportunity identification to Closed Won, executing a methodical approach to consistently meet and exceed quota.

Customer-Centric Strategy: Deeply understand customer goals, decision-making dynamics, and timelines to drive impactful, consultative commercial engagement.

Strategic Deal Progression: Advance renewal and expansion deals with well-timed milestones and proactive stakeholder management.

Renewal Approach & Strategy

Manage Braze’s renewal lifecycle to maximize customer satisfaction, net retention, and long-term partnership value.

Seamlessly orchestrate the customer journey alongside cross-functional partners—recognizing how Customer Success "pilots the plane" mid-contract while Account Management leads commercial negotiations up to renewal.

Cross-Functional Collaboration

Partner closely with Customer Success, Solutions Consulting, Support, and Product teams to align on account strategy, technical needs, and feature adoption.

Synthesize and communicate client insights and feedback internally to help influence regional go-to-market priorities and product roadmaps.

Effective Communication Strategy

Versatile Communication: Leverage a multi-channel approach (email, phone, executive meetings, in-person touchpoints) to engage effectively with C-level and day-to-day stakeholders.

Clear & Tailored Messaging: Deliver concise, business-oriented messaging tailored to different audiences and executive levels.

Market Understanding & Strategic Initiatives

Stay ahead of regional market trends, competitive positioning, and consumer engagement best practices across LATAM.

Champion regional GTM initiatives to strengthen Braze's brand and presence across Mexico and Central America.

WHAT SUCCESS LOOKS LIKE

Consistently hitting or exceeding quarterly and annual net retention and expansion quota targets.

Building structured, multi-threaded relationships with executive sponsors and operational leaders across your assigned territory.

Partnering with cross-functional teams to proactively identify churn risks and uncover high-value expansion opportunities early in the contract cycle.