Technical Support Analyst - Mining/Mineral Processing

Location: Toronto, ON

Hybrid Role: 2-3X on site

The Opportunity

We are seeking a Technical Support Analyst to provide responsive, practical support across our corporate and global operations. Reporting to the Lead, End User Support, you will help employees resolve day-to-day technology issues and make effective use of laptops, mobile devices, Microsoft 365, meeting-room systems, printers, and corporate connectivity. You will support users locally and remotely while contributing to a secure, reliable, and positive end-user experience.

What You Will Do

End User Support

Provide first- and second-line support for hardware, software, applications, operating systems, printing, and connectivity issues.
Configure and deploy laptops, monitors, docking stations, mobile devices, and other end-user equipment.
Support employee onboarding, offboarding, workstation setup, equipment changes, and routine access requirements.
Assist with executive support and escalate complex or high-impact issues appropriately.

Modern Workplace and Office Technology

Support Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Microsoft Intune, and Microsoft Entra ID.
Support Microsoft Teams Rooms and meeting-room equipment, including displays, cameras, microphones, audio systems, and conferencing peripherals.
Support office printers, multifunction devices, laptops, docking stations, monitors, mobile devices, and related workplace technology.

Networking and Cybersecurity

Troubleshoot common LAN, Wi-Fi, VPN, internet, DNS, DHCP, and network-access issues.
Follow corporate cybersecurity policies and support secure device configuration, endpoint compliance, MFA, patching, and security updates.
Recognize and escalate phishing, malware, suspicious account activity, or other cybersecurity concerns.

Global Service and Team Contribution

Provide remote technical support to users globally and collaborate with corporate and site-based IT resources.
Contribute to site support activities, technology rollouts, hardware refreshes, office and site mobilizations, and IT projects where applicable.
Record and manage incidents and service requests, document troubleshooting and resolutions, and contribute to user guides and knowledge articles.
Assist with IT inventory, asset tracking, equipment lifecycle activities, and recurring-problem identification; travel occasionally when required.

What You Bring

Diploma, degree, or technical certification in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
Typically 2 to 4 years of experience in service desk, desktop support, technical support, or a similar role.
Experience supporting Windows and Microsoft 365 environments.
Familiarity with Teams, OneDrive, SharePoint, Microsoft Intune, and Microsoft Entra ID.
Good knowledge of endpoint hardware, mobile devices, printers, and meeting-room technology.
Understanding of TCP/IP, Wi-Fi, DNS, DHCP, VPN, and common connectivity troubleshooting.
Basic knowledge of MFA, endpoint security, phishing, device compliance, patching, and identity protection.
Microsoft 365 Fundamentals, CompTIA A+, CompTIA Network+, or equivalent experience is an asset.

How You Work

Strong customer-service orientation and a practical problem-solving approach.
Clear written and verbal communication with technical and non-technical users.
Good organization, attention to detail, and ability to prioritize multiple requests.
Willingness to learn, accept guidance, and build technical capability.
A collaborative, dependable, and security-conscious approach to work.

Why this role matters: You will help employees work securely and productively, whether they are in a corporate office, working remotely, or supporting one of our operational locations.

About Blue Moon Metals

Blue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects. As the company grows its corporate, project, and remote site operations, the IT & Cybersecurity team is building the internal capability required to protect both enterprise IT and operational technology (OT) environments across the business.