Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Our Patient Services team is at the forefront of the company's mission to not only offer affordable prices but also deliver the best possible experience for our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible for ensuring that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.

What You’ll Do

Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
Maintain training records and prepare reports on training activities and outcomes
Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training
Circulate content updates in a digestible and impactful manner, in collaboration with management and team
Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration
Remain knowledgeable and updated with our product offerings to ensure you are a constant resource
Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience

What You’ll Need

Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
Proactive work ethic, constantly pushing themselves to learn
Strong facilitation and classroom management skills, virtual and in-person
Strong time management and multitasking skills
Comfortable working in ambiguous, fast-paced environments
Ability to build low complexity training activities, develop protocols, and edit content
Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
Technical aptitude and the ability to learn complex new tools
Strong feedback and coaching skills, strongly preferred
Strong verbal and written communication skills
Knowledge of the healthcare or pharmaceutical industry is a plus
At times, travel may be required up to 20% of the time

Benefits

Health, Dental & Vision – Multiple plan options from day 1
Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
Vacation – Accrue up to 80 hours (2 weeks) in year one
Paid Sick Time – 40 hours per year
Holidays – 9 paid holidays + 2 floating holidays per year