Who We Are

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.

We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.

Our Values

Customers

We relentlessly increase value for customer and do the right thing for them.

Action

We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.

Team Spirit

We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

Innovation

We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.

Excellence

We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.

What You’ll Do

Requirements Gathering & Project Scope

Work directly with project stakeholders to gather, understand, and define both functional and business requirements
Work closely with stakeholders to clearly confirm the overall project scope and ensure all project team members and stakeholders understand the impacts
Use AI tools to speed up requirements documentation and product knowledge dissemination
Other duties as assigned

Technical Point of Contact & Communication

Serve as the primary implementation point of contact for the Development and Quality Assurance teams, fielding questions and concerns regarding requirements and assisting with test plans
Be the main point of contact for other internal Billtrust teams in fielding questions and concerns related to supporting a customer’s in-scope requirements
Use communication and leadership skills to establish a common understanding of project requirements and delivery expectations across internal and external teams

Continuous Improvement & Mentorship

Proactively communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or likely to slip, recommending alternative approaches to prevent slippages
Attend Product Launch sessions and disseminate new Billtrust products, capabilities, and features to the team, making improvements to SOP and DTP documentation
Lead the learning and development of junior professional services staff

What You’ll Bring

Required Skills

8+ years of experience in a Business Analyst or related role, with a Bachelor’s degree with a technology or business emphasis (or equivalent education/experience)
Experience defining how AI transforms a business analysis function’s operating model, from requirements documentation to product knowledge dissemination
Strong proven ability to lead a team in user acceptance testing (UAT), supervising test team activities, and assisting users through UAT processes
Detailed understanding of data file specifications, data elements, and file transmission protocol
Strong sense of urgency, with a proven background meeting stringent timelines without compromising quality
Leadership skills to lead up, across, and down multiple business and technology organizations

Preferred Skills

Excellent organizational skills to manage multiple projects concurrently and successfully manage customer expectations