It began with a vision to bring the time-honored flavors and healthy ingredients of South Korea to Columbus, Ohio. From that dream, BIBIBOP was born. Inspired by the traditional Korean dish bibimbap, we sought to make balanced and healthy Asian cuisine accessible and enjoyable to everyone. From the day we opened the doors of our first location in 2013, BIBIBOP is true to what we envisioned: A quick, complete and nutritious meal - with flavors unlike any other concept. Our goals of strengthening our neighbor and enriching the lives of our team members are what drive us to continuously grow and promote a happy, healthy lifestyle for all.

Bibibop is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law. If you require assistance or accommodation, please inform us so we can ensure your needs are met. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic under applicable law.

General Manager

About BIBIBOP

At BIBIBOP, we blend bold Korean flavors with fresh, healthy ingredients to create a dining experience our guests love. Since our founding in Columbus, Ohio in 2013, we've grown across the country while staying true to our mission of promoting WELL B•ING in every community.

Position summary

The General Manager owns the full performance of one BIBIBOP restaurant: sales, profit, guest satisfaction, food safety, and the team that delivers them. You lead a crew of roughly 25 to 50 team members and 3 to 5 shift leaders or assistant managers, and you report to the District or Area Manager.

You'll have real autonomy to lead your team and make decisions for your location. This is a hands-on role: you spend most of your week on the floor coaching in real time, and the rest planning labor, reviewing results, building sales, and developing your next leaders.

Key responsibilities

Operations and guest experience

Oversee all restaurant operations to deliver the highest levels of food quality, service, and efficiency.
Run fast, accurate, friendly service across the counter, catering, and digital or delivery orders.
Hit brand standards for speed of service, order accuracy, and cleanliness on every shift.
Own guest follow-up: respond to complaints, comments, and online reviews promptly and professionally, close the loop with the guest, and turn recurring issues into fixes.
Maintain equipment, schedule preventive maintenance, and escalate repairs quickly.

People leadership and culture

Recruit, hire, and onboard team members and shift leaders to keep the restaurant fully staffed.
Provide consistent training, and certify the team on stations, food safety, and service standards.
Coach every day: give in-the-moment feedback, run performance reviews, and address performance or conduct issues promptly and fairly.
Lead, develop, and inspire the team to reach their full potential, building a bench of shift leaders and assistant managers ready for promotion.
Build a culture where the team feels like a second family and makes each other better, with a respectful, safe, and inclusive workplace that keeps morale high and turnover low.

Financial performance and sales

Own the restaurant P&L and budget, including sales, food cost, labor cost, and controllable expenses.
Build sales through local marketing, community engagement, catering, digital and loyalty programs, and upselling.
Build weekly schedules to forecast, balancing labor targets with service needs.
Monitor inventory and place orders to meet demand while minimizing waste and variance.
Enforce cash handling policies, including till counts, deposits, and safe audits, to prevent loss.

Food safety and compliance

Enforce food safety, sanitation, and workplace safety procedures on every shift.
Pass health inspections and internal brand audits.
Follow all company policies and procedures, and comply with labor laws, including minor labor rules, breaks, and timekeeping.