Are you customer-focused, organized, and passionate about creating a welcoming customer experience? Berlin City Kia is seeking a Guest Services Associate to join our team in Williston, Vermont.

As one of the first people our customers meet, you will play an important role in creating a positive first impression and ensuring every guest feels welcomed, comfortable, and supported throughout their visit.

What We Offer

Competitive pay starting at $20.00 per hour
Paid time off that accrues from your first day of employment
Medical, dental, vision, life, and disability insurance
401(k) with employer contribution
Health and wellness membership reimbursement of up to $75 per month
Employee discounts
A supportive, team-oriented work environment
Training and opportunities for professional growth

Position Overview

The Guest Services Associate creates a warm and professional environment for customers visiting the dealership. This position welcomes guests, introduces them to the dealership, assists with customer follow-up, and helps maintain clean, comfortable, and well-stocked customer areas.

The Guest Services Associate will also provide administrative and scheduling support, including coordinating drivers for vehicle swaps and contacting customers regarding their sales and service experiences.

Key Responsibilities

Welcome customers and provide a friendly introduction to the dealership
Direct guests to the appropriate department or team member
Contact sales and service customers to follow up on their experience and support Customer Satisfaction Index (CSI) efforts
Help ensure customer questions or concerns are directed to the appropriate manager
Maintain a clean, organized, and inviting showroom
Keep the customer waiting area clean and comfortable
Stock and maintain the customer café and refreshment areas
Schedule and coordinate drivers for vehicle swaps
Communicate scheduling details and changes to the appropriate team members
Assist with other customer service and administrative duties as needed

Who You Are

Customer-focused, professional, and comfortable interacting with a variety of people
Committed to providing an excellent customer experience
Organized and able to manage multiple priorities
Dependable, attentive, and willing to take initiative
A clear and courteous communicator, both in person and over the phone
Comfortable using computers, email, and scheduling systems
Able to work effectively in a fast-paced, team-oriented environment

Previous customer service, hospitality, reception, or automotive dealership experience is helpful but not required. We are willing to train the right person who brings a positive attitude and a genuine interest in helping others.

Requirements:

At least 18 years of age
Authorized to work in the United States
Ability to pass a pre-employment background check, including a drug screen for illegal substances

Who We Are

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.