Client Services Associate – Skilled Nursing | Sewell, NJ

Salary: $45,000–$50,000 annually plus commission

Schedule: Full-time, exempt | Monday–Friday | Daytime office hours, approximately 8:30 a.m.–5:00 p.m.

Benefits: Weekly pay, PTO, comprehensive benefits, and 401(k) match

BAYADA HOME HEALTH CARE is seeking a Client Services Associate for our Washington Township (WT) Skilled Nursing office in Sewell, NJ. In this office-based role, you will support a small caseload of clients while helping onboard field nurses, maintain compliance, coordinate schedules, and support accurate payroll and day-to-day service delivery.

Our Skilled Nursing team provides high-quality care to clients in the comfort of home. This role is an important connection point between clients, families, field nurses, clinical leaders, and office operations—helping ensure that clients receive dependable care and that nurses have the support and documentation needed to be successful in the field.

If you are organized, detail-oriented, and energized by helping both clients and employees, this could be the next step in your career. This Client Services Associate position is ideal for someone who enjoys balancing relationship-building with administrative follow-through, onboarding responsibilities, compliance tracking, scheduling, and payroll coordination.

What you’ll do

Manage a small caseload and support day-to-day coordination of services for assigned clients

Communicate with clients, families, field nurses, referral sources, and office partners to ensure needs are met with compassion, excellence, and reliability

Coordinate schedules and case coverage for assigned clients and field nurses

Help process payroll accurately and on time for assigned cases and field employees

Support field-nurse onboarding from offer acceptance through readiness to provide care

Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items

Coordinate initial NHT and orientation activities for newly hired field nurses

Track onboarding progress, outstanding documents, required training, and employee readiness

Support compliance follow-up, credential tracking, file audits, and renewal requirements

Maintain accurate client, employee, scheduling, payroll, and service records

Partner with clinical leaders and office leadership to ensure nurses are prepared and compliant before providing care

Respond to client, family, referral-source, and field-nurse questions and escalate concerns appropriately

Proactively problem-solve service, scheduling, staffing, documentation, and payroll issues

Provide backup support to the Client Services Manager and office leadership

Welcome field nurses and visitors and help create a positive, responsive office experience

Collaborate with the office team on process improvements, reporting, and operational projects

Participate in training and development activities designed to prepare you for future leadership opportunities

Model The BAYADA Way in all interactions, demonstrating compassion, excellence, and reliability

What you bring

Required

High school diploma or equivalent

Strong organization, attention to detail, follow-through, and time-management skills

Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities

Strong written and verbal communication skills

Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems

Ability to handle confidential client and employee information with discretion and professionalism

Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements

Commitment to accurate documentation, compliance, and a positive client and employee experience

Preferred

Experience with nurse onboarding, credentialing, compliance, orientation, or employee-file management

Experience with scheduling, staffing, payroll, referrals, or coordinating healthcare services

Experience supporting field nurses, clients, families, or clinical teams