Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon Records and Axon Standards are changing how law enforcement completes report writing and scene documentation, and the data behind those products is how agencies run their operations. We are looking for a Data Analytics Support Engineer who combines Power BI and SQL expertise with hands-on Datastore support to keep customer analytics running and improving.

This role sits within our Support organization. Customer requests arrive as support tickets, and you will own them from intake to resolution. Most tickets involve enhancing or fixing existing dashboards, with some requests for new ones. You will also watch for customer dashboard outages, triage them quickly, and either fix them or bring in the right teams. In addition, you will serve as a Datastore support engineer for Records and Standards customers. If you like getting close to users, solving problems fast, and supporting a mission critical product, this is the role for you.

What You'll Do

Location: Remote. Up to 20% travel. Must be within commutable distance to one of our Hub locations: Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA.

Reports to: Director, Data Integration and Architecture

Dashboard and analytics support

Own customer support tickets for analytics from intake to resolution, logging detailed notes on each interaction
Modify and enhance existing Power BI dashboards and reports, including adding metrics, visuals, filters, and fields
Diagnose and fix issues in customer dashboards, data models, and refreshes
Build new dashboards and reports when requested, using Axon's standard templates and best practices
Optimize data models and queries for performance and efficiency
Use AI tools (such as Cursor, Claude, and Gemini) to speed up SQL development, dashboard building, and troubleshooting

Dashboard monitoring and incident response

Monitor and maintain the customer dashboard alerts channel
When a customer dashboard goes down, triage the issue, find the root cause, and fix it, or work with Engineering, Datastore, and Integrations teams to resolve it
Communicate status and resolution to internal stakeholders and customers, and follow up to confirm everything is working
Identify recurring failures and work with partner teams to prevent them

Datastore support

Provide front line Datastore support to Axon Records and Standards customers
Write and troubleshoot SQL queries to meet customer reporting needs
Research, diagnose, and resolve issues with the Axon Datastore and related RMS data
Work with customers to determine urgency and set priority across engineering teams
Follow up with customers to make sure systems are fully functional after troubleshooting

Knowledge sharing and collaboration

Write knowledge base articles on top issues and common dashboard fixes
Report bugs and trends to Product and Engineering teams
Partner with the Analytics, Datastore, Conversions, and Integrations teams to resolve cross-functional issues
Be a product subject matter expert in analytics and reporting for Axon Records and Standards

What You Bring

3+ years of experience supporting cloud-based products, ideally in analytics, reporting, or public safety software
Strong proficiency in SQL, including writing, modifying, and troubleshooting queries on relational databases (SQL Server Management Studio, MySQL)
Hands-on experience building and supporting Power BI dashboards and reports (experience with Tableau, SSRS, or Crystal Reports is also valued)
Experience with JSON and XML