(ID: 2026-3927)

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Axle is seeking a Patient Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.

Benefits We Offer

100% Medical, Dental & Vision Coverage for Employees
Paid Time Off and Paid Holidays
401K match up to 5%
Educational Benefits for Career Growth
Employee Referral Bonus
Flexible Spending Accounts:
Healthcare (FSA)
Parking Reimbursement Account (PRK)
Dependent Care Assistant Program (DCAP)
Transportation Reimbursement Account (TRN)

Position Information

To provide services and deliverables through performance of support services.

Additional Qualifications

Certifications & Licenses

Bachelor’s degree in Life Sciences or other related discipline.

Field of Study

Miscellaneous Biology

Communications

General Business

Miscellaneous Business Medical Administration

General Medical and Health Services

Miscellaneous Health Medical Professions

Software

MS Office Suite

Skills

Must be able to communicate clearly and concisely, both orally and in writing.

Strong customer service focus

Knowledge of clinical protocols and medical terminology

Strong organizations skills with the ability to successfully manage competing priorities

Resourcefulness in problem solving

Strong interpersonal skills and ability to work effectively in a team environment

Ability to efficiently compose correspondence, prepare reports from raw data, design, set up and maintain the electronic and paper filing system

Experience scheduling patient appointments and/or travel arrangements and maintaining patient records as it relates to patient care arrangements

Travel arrangements

Deliverables

Work products and documents related to performing logistical and administrative duties that facilitate patient travel and patient appointments by commutating with patients, caregivers, family members and staff while coordinating and planning simple and complex travel, lodging and transportation arrangements; acting as a point of contact between physicians, nursing, NIH staff, contractors and other departments; and acting as a point of contact between staff, departments and patients/caregivers/family members. - Ad-Hoc

Work products and documents related to collecting outside medical documentation, electronically scans and uploads records (including patient ID and demographic data) into the electronic medical record as appropriate; communicating with various clinical administrative support offices/clinics/employees concerning the obtainment of outside patient records - Ad-Hoc

Work products and documents related to adapting and maintaining filing systems to create and support an ongoing data base of patient encounters and patient appointments; entering and updating clinic and/or physician appointment schedule availability into the central appointment calendar; and providing appointment and travel information to patients, including scheduled dates and times, appropriate documents to bring, clinic information, hospital maps, travel, and hotel information. - Ad-Hoc

Work products and documents related to obtaining up-to-date patient records and other pertinent information prior to appointments or visits; and sending patient appointment reminders and travel details. - Ad-Hoc

Statement of Work Details

Mentors and coaches patient coordinators. - 1

Develops training materials, job aids and instructions for use by patient coordinators. - 2