About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

The Senior Business Analyst at ShipStation Global will own revenue analytics end to end and act as a trusted partner to Finance, Strategy, and other business teams. You'll dig into the numbers to understand what's driving performance, turn complex data into clear decisions, and proactively bring forward insights and proposals that shape our strategy across ShipStation Global brands. We're looking for an energetic self-starter who doesn't wait to be asked: someone who spots issues and opportunities early and takes the lead on addressing them. You'll also mentor analysts and lead cross-functional initiatives that strengthen our data assets and analytical capabilities.

About the team

The BI team supports key business decision making through the delivery of actionable insights based on accurate data to stakeholders across the ShipStation Global e-commerce products. We work closely with internal teams to define and refine KPIs, set goals against them, measure performance, and recommend (and, when applicable, implement) actions to drive improvement. The team leads the delivery of both standardized and ad-hoc reporting, analysis, and insights to drive business decisions.

What will you be doing?

Own revenue analytics with Finance – lead revenue analysis, forecasting support, and performance insights that shape strategic and executive decisions.
Lead stakeholder alignment across engineering, Finance, and the business, translating complex needs into scalable, data-driven solutions.
Architect reporting systems and dashboards – from tactical to executive level – and set standards for how revenue is reported across Auctane's brands.
Define and govern data feeds from internal systems and external partners, ensuring reliable, consistent pipelines for KPI tracking.
Drive analytic work end to end, from framing the problem to delivering actionable insights and recommendations.
Mentor and develop analysts through code reviews, guidance, and sharing best practices.
Champion analytics adoption by delivering high-impact reports, running training, and advocating best practices in reporting and data visualization.
Apply a strategic mindset to simplify complex challenges with innovative, scalable analytics solutions.

What are we looking for?

6+ years in data-driven environments with expert SQL and a track record of turning complex datasets into clear business insights.
4+ years in analytics roles focused on revenue and product analysis, or supporting teams like Finance, Support, Product, Marketing, etc.
Proven experience designing dashboards and reporting frameworks for Executives and Analysts.
Experience leading projects and influencing senior stakeholders without direct authority.
Experience mentoring or coaching other analysts.
Strong eye for detail and a bias for delivering results quickly.
Comfortable in a highly collaborative, consensus-oriented environment.
Excellent written and verbal communication, including explaining technical concepts to non-technical audiences.
Data visualization and storytelling: turning complex data into clear insights.
Ability to work cross-functionally to understand and deliver on business needs.

English fluency is required

What will make you stand out?

Experience building revenue models, forecasts, or financial KPI frameworks.