About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand.
You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential.
Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.

Requirements

Location: Candidates must be domiciled within the assigned territory (Seattle, WA)

Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

The salary range for this position is $80,000 to $90,000 annually, plus $40,000 to $ 50,000 in variable commission. Actual compensation may vary based on factors such as skills, experience, qualifications, and location. The position will remain open until filled.

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.