General Summary

Astronics Test Systems is seeking a Field Applications Engineer to join our Customer Support team. This role supports the software and hardware used to perform functional and diagnostic testing of electronic and electro-mechanical assemblies, referred to as Units Under Test or UUTs.

The Field Applications Engineer modifies, tests, and optimizes test system applications with limited development; troubleshoots software, hardware, and system integration issues; and implements controlled updates to improve system performance. Working remotely and at customer locations, this position also provides technical support, customer-specific solutions, product training, and system demonstrations. ATS will provide training on its products, applications, and support processes.

Principal Duties and Responsibilities

Develop and maintain a working knowledge of assigned Astronics test systems, including hardware, software, instrumentation, interfaces, system self-test functions, and UUT applications.
Assemble, configure, calibrate, install, and commission test systems and related equipment at ATS and customer locations. (10%)
Diagnose and repair system hardware or integrate new hardware required to support software, firmware, instrumentation, or customer application changes. (10%)
Modify, test, and optimize existing test system software to correct deficiencies and support customer, hardware, or firmware requirements. (35%)
Develop test applications, test sequences, diagnostic routines, interfaces, and custom scripts to address customer-specific requirements, either remotely or on-site. (15%)
Collaborate with Engineering and other technical teams to reproduce issues, resolve legacy application deficiencies, develop corrective actions, and validate code changes. (5%)
Provide remote and on-site customer support, including structured troubleshooting, technical guidance, application-specific training, and operator education. (10%)
Support system installations, customer acceptance activities, technical demonstrations, and product presentations for prospective and existing customers. (5%)
Assist in resolving open technical issues, acceptance items, and scope gaps remaining from system installations or previous deployments. (5%)
Provide occasional pre-sales and post-sales technical consultation, including application reviews, solution feasibility assessments, and identification of technical risks. (5%)
Use approved configuration-management and revision-control tools, such as Git or SVN, to maintain software traceability, version integrity, and controlled release baselines.
Document software changes, test results, system configurations, service activities, technical findings, and required follow-up actions in approved ATS systems.
Follow established software validation, change-control, cybersecurity, quality, safety, ESD, and customer-site requirements.
Travel up to 60% to customer locations for installation, commissioning, troubleshooting, training, and software or system updates.
Occasionally work second shift, third shift, weekends, or other nonstandard hours based on customer access and operational requirements.

Job Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

Demonstrated software development experience using one or more programming languages or development environments, such as C, C++, C#, Python, LabVIEW, TestStand, or comparable technologies.
Strong analytical and troubleshooting skills, including the ability to perform structured root-cause analysis of software, hardware, and system-performance issues.
Strong written, verbal, and customer-facing communication skills, including the ability to explain technical concepts, provide technical guidance, and deliver customer training.