Client Delivery Project Manager

About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

We share our client partners’ mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

FYI

Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future.

As part of our hiring process, candidates may be required to complete an identity verification check conducted through Checkr, a secure third-party service provider. This step helps confirm the authenticity of applicant identities and supports a fair, secure hiring process for all candidates.

By submitting your application, you acknowledge that you have read and understood this notice and consent to the potential inclusion of an identity verification step as part of the interview process.

The Ideal Candidate

The Client Delivery Project Manager (PM) is a versatile, technically fluent, client-focused project management role responsible for planning, coordinating, and delivering work across the full client lifecycle. This includes RFPs, contracting, implementations, platform transitions, production migrations, renewals, and ad hoc client initiatives.

As part of Aspira's PMO, Client Delivery Project Managers act as the operational backbone for client-facing work, partnering closely with Account Management, Product, Engineering, Transition, Implementation, Legal, Finance, and Leadership. They bring clarity to complex efforts, reduce risk during periods of change, and continuously improve how Aspira delivers for clients.

Key Responsibilities

Implementation & Platform Migration Management

• Own a variety of implementation projects end-to-end, including feature implementations for existing clients, new client implementations, new platform migrations, and client transition-out projects.
• Lead project kickoffs and maintain a regular governance cadence, including status calls, risk and issue tracking, and executive updates, to keep stakeholders aligned throughout each project.
• Maintain detailed project plans, timelines, milestones, and dependency tracking across all implementation, migration, and transition-out work.
• Identify risks, blockers, and decision points early; escalate and drive resolution to maintain momentum.
• Manage change requests when project work expands beyond the signed Scope of Work, keeping the client and internal teams aligned on the impact to scope and timeline.
• Coordinate end-user training, communication, and enablement materials so client teams feel confident and equipped to adopt new features, platforms, or transitions at go-live.
• Own user acceptance testing coordination and go-live readiness sign-off, including a post-launch hypercare period to confirm stability before formal project close.
• Ensure every implementation, migration, or transition-out project is organized, predictable, and client-centered.

End-to-End Client Lifecycle Management

• Create a cohesive, consistent client experience across the full lifecycle, from RFP through implementation, migration, renewal, and (if needed) transition-out, coordinating with Aspira's internal teams throughout.
• Serve as a continuity anchor for clients, ensuring smooth handoffs between lifecycle phases and teams.
• Partner closely with Account Management to translate contracts, statements of work, and commitments into actionable, sequenced project plans, and maintain a strong working relationship with the client partnership team throughout.