Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

About Apex IT

Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our Salesforce and Oracle experts understand the transformative power of Salesforce and Oracle platforms in driving business growth and success. We guide businesses through the entire Salesforce implementation process, from planning and configuration to customization and integration. We provide end-to-end consulting, implementation, and migration services for Oracle Cloud applications. Whether it's Oracle CX, HCM, ERP, SCM, or EPM, our experts help businesses leverage the power of the cloud to enhance agility, scalability, and cost-efficiency.

In addition to consulting, our digital marketing agency, Apex Theorem, focuses on driving digital transformation. Our Marketing Acceleration Advisors create proprietary, results-driven solutions that increase lead conversion, enhance customer engagement, and drive revenue growth.

With our headquarters in the US and a strong business unit in India, we are excited to announce our expansion into Colombia. This expansion will allow us to leverage Colombia's growing tech talent pool, strengthening our capabilities and positioning us for an even greater impact.

Job Title: Oracle HCM Critical Care Consultant

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site. Percentage of travel, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies. This resource must be willing and able to travel as required by the customer project.

Job Summary: The Oracle HCM Critical Care Consultant is the primary functional expert for Oracle Core HR within a managed services environment. This role is responsible for resolving complex production issues, leading critical client escalations, advising on best practices, and ensuring the stability of Core HR business processes. While the primary focus is Core HR, the consultant must possess a solid understanding of Oracle Payroll processes and configurations to facilitate effective collaboration with Payroll Critical Care team members and support cross-functional issue resolution.

Essential Functions

Core HR Leadership

Serve as the primary SME for Oracle Cloud Core HR production support.
Troubleshoot and resolve complex issues related to:
Worker lifecycle events
Employment and assignment management
Workforce structures
Jobs, positions, grades, and locations
Security roles and data access
Enterprise and legal employer structures
Analyze and resolve employee data issues impacting downstream systems.
Support organizational restructures, mergers, acquisitions, and HR transformation initiatives.
Provide guidance on Oracle Cloud best practices and functionality.

Critical Incident Management

Own and manage high-priority Core HR incidents and escalations.
Conduct root cause analysis and implement long-term corrective actions.
Coordinate resolution efforts across HR, Payroll, Technical, and Oracle Support teams.
Ensure adherence to managed services SLAs.
Communicate effectively with client stakeholders during critical situations.

Cross-Functional Payroll Partnership

Understand key Oracle Payroll concepts and processes sufficiently to:
Assess whether an issue originates in Core HR or Payroll.
Identify upstream data impacts affecting payroll processing.
Collaborate with Payroll Critical Care consultants during issue resolution.