Senior Audio/Video Systems Technician

American Equity Investment Life Insurance Company is a leading provider of annuity solutions designed to help clients protect and grow retirement income. Part of Brookfield Wealth Solutions, we partner with more than 40,000 financial professionals and help fund over half a million retirements nationwide. Recognized by Newsweek as one of America’s Most Trustworthy Companies and named a Top Workplace in Iowa, American Equity fosters a collaborative and purpose-driven culture where employees are empowered to ignite their passion and help shape the future of financial services.

Headquartered in Des Moines, Iowa, with satellite offices in New York, NY, American Equity provides opportunities for employees to support work across the enterprise, including our sister company, American National, headquartered in Houston, Texas.

GENERAL PURPOSE OF THE JOB

The Senior AV Systems Technician is an advanced technical position and the highest-level hands-on implementation role within the AV team. This position serves as the technical lead for complex AV system installations and is responsible for advanced programming, system integration, commissioning, and Tier 3 troubleshooting across all enterprise AV, conferencing, digital signage, and sound masking platforms. The Senior AV Systems Technician translates the Senior AV Systems Architect's designs into fully operational systems, leads installation projects in the field, and serves as the day-to-day technical supervisor for AV Technician 1 and 2 staff. This role bridges the gap between architecture/design and hands-on execution.

**Position sits in Des Moines and will work an onsite schedule**

ESSENTIAL DUTIES AND RESPONSIBILITIES

Advanced Programming & System Integration

• Develops and maintains AV control system programs (Crestron SIMPL/SIMPL+/C#, Extron GCP/GC3) for all room types and tiers per architectural standards.
• Programs and optimizes DSP systems (BIAMP Tesira, Shure IntelliMix/MXA, QSC Q-SYS) including complex audio routing, AEC tuning, multi-zone configurations, and networked audio integration.
• Configures and integrates Dante networked audio systems including device routing, clock management, redundancy, and multicast optimization.
• Integrates AV control systems with enterprise platforms including room scheduling, occupancy sensors, lighting controls, and building management systems.
• Develops and maintains standardized AV system templates and programming modules for consistent deployment across room types.
• Performs UC platform integration and certification testing for Microsoft Teams Rooms, Zoom Rooms, and Cisco room systems.
• Configures and optimizes video processing, switching, and distribution systems including matrix routing, windowing, and streaming encoders/decoders.

Complex Installation & Commissioning

• Serves as technical lead on complex AV installation projects, directing Technician 1 and 2 staff and coordinating with contractors.
• Performs final system commissioning including comprehensive testing, audio calibration, video alignment, control system verification, and user acceptance sign-off.
• Executes complex installations that require advanced integration skills (networked AV, multi-room systems, large venue/event spaces, executive boardrooms).
• Conducts system tuning and optimization post-installation including DSP adjustments, camera presets, display calibration, and control logic refinements.
• Performs quality assurance inspections on installations completed by Technician 1 and 2 staff and contractors.
• Leads punch list resolution and ensures all installations meet organizational quality standards before handoff to operations.

Tier 3 Troubleshooting & Escalation

• Serves as the highest-level technical escalation point for AV issues that cannot be resolved by Technician 1 or 2 staff.
• Diagnoses and resolves complex, multi-system issues involving control programming, DSP logic, network transport, and platform interoperability.
• Performs root cause analysis on recurring system failures and implements permanent corrective actions.