About Us

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Role Overview

The Strategy Operations Manager is the frontline people manager and functional owner of the Data Analyst and Offers & Reselection teams. The Manager oversees Team Leads and team members and is accountable for the quality, timeliness, consistency, and business impact of determination analysis, arbitrator and IDRE review, offer strategy, reselection strategy, strategic testing, reporting, and related team deliverables.

This role translates the vision and goals established by the Director and Senior Manager into clear team priorities, operating standards, and measurable results. The Manager empowers Team Leads to lead daily operations while retaining ownership of team performance, staffing, training, resources, personnel matters, cross-functional coordination, escalation, and long-term operational growth.

Key Responsibilities

Team Leadership, People Management & Accountability

Execute the Director’s and Senior Manager’s vision, goals, and priorities across the Data Analyst and Offers & Reselection teams.
Manage Team Leads and, through them, the broader strategy teams; clarify ownership, expectations, decision rights, and accountability for results.
Empower Team Leads to coordinate daily workflow, coach associates, manage first-level operational issues, and implement approved priorities without removing their responsibility for day-to-day leadership.
Conduct performance reviews, establish development goals, provide ongoing coaching, and create growth plans for Team Leads and other team members.
Oversee hiring, selection, onboarding, staffing, and succession planning to ensure the teams have the skills and coverage needed to meet current and future demands.
Address formal performance, attendance, conduct, communication, and other personnel matters in coordination with Human Resources and senior leadership when appropriate.
Identify training, resource, system, and process needs; ensure Team Leads have the guidance and support required to train their teams and maintain standards.
Promote a professional, accountable, collaborative environment in which concerns are raised early, feedback is acted upon, and team members are supported in developing strong judgment and ownership.

Operational Ownership & Delivery Management

Own the end-to-end performance and deliverables of both strategy functions, including daily analysis, trackers, dashboards, offer reviews, reselection work, strategic tests, call preparation, reports, and follow-up items.
Set team-level priorities, service expectations, review standards, escalation pathways, and operating rhythms in alignment with departmental objectives.
Maintain visibility into workload, queues, deadlines, quality, coverage, and capacity, and direct Team Leads to rebalance work or adjust execution plans when needed.
Hold Team Leads accountable for timely completion, accurate documentation, effective coaching, proper escalation, and consistent adoption of approved workflows.
Resolve or escalate bottlenecks, resource gaps, recurring delays, unclear ownership, and process failures that cannot be addressed through routine Team Lead coordination.
Ensure team records, strategy changes, test parameters, decisions, and supporting analysis are clear, auditable, and maintained in accordance with confidentiality, HIPAA, and documentation requirements.

Data Analysis, Offers & Reselection Oversight

Oversee analysis of determinations, wins, losses, defaults, reasoning patterns, decision timing, arbitrator and IDRE behavior, insurance carrier trends, case categories, and strategy outcomes.
Ensure the Data Analyst team produces accurate, practical insights from Power BI, Salesforce, QuickBase, determination letters, trackers, and other approved systems.