About Us

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Position Summary

The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and measurable operational success across the revenue cycle partnership. This role acts as the central bridge between clients and internal teams including billing, coding, authorizations, intake, and accounts receivable to ensure issues are addressed promptly, expectations are aligned, and client goals are translated into operational follow-through.

The Client Success Manager is responsible for maintaining trust-based client relationships, driving proactive communication, managing escalations with professionalism and urgency, and identifying opportunities to improve client performance and long-term partnership value. This role requires strong healthcare acumen, professional presentation, sound judgment, executive-level communication, and the endurance to navigate complex client needs while maintaining internal accountability and service consistency.

Key Responsibilities

Client Relationship Management & Retention

Serve as the primary point of contact for assigned clients, building strong relationships with physicians, practice leaders, and administrative stakeholders
Develop a strong understanding of each client’s priorities, pain points, and success metrics to support retention and long-term partnership growth
Conduct regular client meetings and business reviews to maintain alignment, reinforce value, and proactively address risks
Identify signs of client dissatisfaction or service gaps early and coordinate action plans to protect retention

Client Performance Oversight & Accountability

Monitor client performance across revenue cycle functions, including claim flow, collections trends, denials, AR concerns, and unresolved operational issues
Translate operational performance into clear client-facing insights, action items, and priorities
Drive accountability across internal teams by tracking commitments, deliverables, and next steps through resolution
Support onboarding and stabilization for new or expanding client accounts

Strategic Communication & Issue Resolution

Lead client communication related to service performance, operational updates, and escalations with confidence and professionalism
Manage sensitive conversations with diplomacy, especially when addressing dissatisfaction, operational challenges, or shared accountability
Prepare for and lead client meetings with clear agendas, status updates, and follow-up actions
Ensure major concerns, decisions, and requests are documented clearly and communicated to the appropriate stakeholders

Cross-Functional Collaboration

Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with operational execution
Coordinate resolution of client-specific issues impacting reimbursement, reporting, denials, claims, or workflow continuity
Advocate for the client internally while reinforcing realistic expectations and process discipline
Collaborate with leadership on at-risk accounts, major escalations, and service improvement opportunities
Identify recurring themes across accounts and partner cross-functionally to improve client outcomes and consistency

Reporting, Insights & Continuous Improvement

Maintain visibility into account health, client sentiment, unresolved issues, and escalation trends across assigned accounts
Provide leadership with clear updates on account status, retention risk, and service concerns
Track recurring issues to identify root causes and opportunities for operational improvement
Help standardize client success processes, communication cadences, and account management best practices