We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Workplace: On-site, 5 days per week

Location: Foster City, CA

Travel: Within Bay Area, support plant activity in Hayward, CA

Salary: $115-135k

As an Electrical Systems Diagnostics Engineer, focused on Diagnostics and Root Cause Analysis, you will be the critical link between our design engineering teams and the fleet operations technicians. Your primary mission is to ensure the reliability and uptime of our public vehicles by leading complex electrical troubleshooting, driving hands-on repairs, and executing formal Root Cause Analysis (RCA) to prevent recurring issues. This role is based onsite in Foster City, CA, with regular travel across the Bay to support activity at our plant in Hayward, CA.

You will dive deep into vehicle networks, collaborate daily with technicians on the shop floor, and translate diagnostic findings into actionable engineering improvements.

Responsibilities

Troubleshooting & Diagnostics

• Serve as the highest-level escalation point for complex electrical, electronic, and network issues on our public vehicles.

• Utilize CAN tools and advanced diagnostic equipment to interrogate vehicle networks, pinpoint communication faults, and isolate hardware/software anomalies.

• Analyze vehicle log data to reconstruct failure events and identify system-level electrical faults

• Develop and document standardized diagnostic procedures and troubleshooting trees for the technician team

Root Cause Analysis & Corrective Action

• Lead cross-functional RCA investigations for systemic or high-severity electrical failures using industry-standard methodologies

• Implement temporary containment actions (workarounds/immediate repairs) while simultaneously driving long-term, permanent corrective actions.

• Present RCA findings to hardware, firmware, and software engineering teams to influence future design iterations and improve vehicle reliability

• Maintain detailed failure analysis documentation and track the effectiveness of implemented solutions over time

Technician Collaboration & Mentorship

• Work shoulder-to-shoulder with service technicians on the floor to guide complex repairs and component replacements

• Translate complex engineering concepts into accessible, practical guidance for the technician team.

• Actively listen to technician feedback regarding serviceability and diagnostic pain points, advocating for improvements in diagnostic software and vehicle design

• Provide training to technicians on the use of CAN tools, multimeters, oscilloscopes, and proper electrical safety protocols

Stakeholder Communication

• Communicate technical issues, requirements, and RCA findings clearly to engineering teams, and distill the same information into concise, high-level explanations for non-technical stakeholders and program leadership.

• Serve as a trusted point of contact across the Foster City and Hayward sites, keeping cross-functional partners aligned on status, risk, and next steps.

• Produce clear written summaries and verbal briefings tailored to the audience, from shop-floor technicians to senior decision-makers.

Qualifications

• Experience level: 5+ years' experience in automotive/robotics/aerospace or similar

• Education: Bachelor’s degree in Electrical Engineering, Mechatronics, or a closely related technical field.