Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed

We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

We're seeking an experienced and visionary Vice President, Customer Success to lead AlertMedia's Customer Success organization. This executive will be responsible for ensuring customers realize extraordinary value from our solutions, achieve their safety and security goals, and build a long-term, trusted partnership with AlertMedia.

You will define the strategic direction of Customer Success, lead and develop a high-performing team, and partner cross-functionally to shape the AlertMedia customer journey - including how AI and automation reshape that journey going forward. This is a highly visible role that will directly impact AlertMedia's growth, customer loyalty, and continued market leadership.

What You'll Do

Own your function: Take responsibility for the Customer Success department's vision and strategy, people, and outcomes.
Grow talent: Recruit, mentor, and empower leaders and individual contributors across Customer Success, maintaining exceptionally high standards.
Drive outcomes: Drive adoption, retention and customer advocacy, delivering measurable results across all customer segments.
Engage at the executive level: Serve as a trusted advisor and executive sponsor for strategic accounts, strengthening long-term relationships with customer leadership teams.
Build to scale: Modernize playbooks, processes, and systems - including AI-enabled workflows - to deliver a consistently exceptional experience at every stage of the customer lifecycle.
Lead with AI: Identify, implement, and scale AI tools and processes that enhance the customer experience and free the team to focus on high-value, relationship-driven work.
Be the voice of the customer: Partner with Product, Engineering, Sales, and Marketing to bring customer insights into innovation, roadmap, and go-to-market strategy - including how AI-driven capabilities shape future offerings.

What You Bring to the Role

10+ years of customer-facing leadership experience in SaaS, with at least 4+ years leading at scale in a VP or Senior Director role.
Proven success driving retention, expansion, and customer satisfaction at high-growth companies.
Executive presence with the ability to engage credibly at the C-suite level, both internally and with customers.
Data-driven, analytical approach with experience leveraging modern CS tools, systems, and AI-powered insights.
Genuine curiosity about how AI is transforming Customer Success, and a track record of turning that curiosity into practical team impact.
Passion for building high-performance teams and a belief in the importance of high standards.
Commitment to AlertMedia's mission and values - customer-first, impact-driven, and dedicated to safety.

Location: This position is based in Austin, Texas with a hybrid work schedule.

Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf.

Why you’ll love working at AlertMedia:

Competitive base salary + Company-wide bonus program