Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

The Operations Data Manager is responsible for the accuracy, integrity, and operational use of data across the organization’s Independent Practice Association (IPA) and group practice sites. This role serves as the central owner of site- and provider-level operational reporting, turning data from the EHR, payers, and internal tracking systems into reliable, actionable information that leadership, site managers, and clinical teams use to drive patient care, quality performance, and operational accountability.

The Operations Data Manager partners closely with site managers, providers, quality, care coordination, revenue cycle, and finance teams to ensure data is complete, standardized, and delivered on time, and to ensure that site workflows (including task completion and documentation standards) are measured consistently across all locations.

What You'll Do

Essential Functions

Own the collection, validation, and reporting of operational, quality, and utilization data for all IPA and group sites.
Ensure data accuracy, completeness, and consistency across the EHR, payer files, and internal tracking systems.
Develop and maintain standardized dashboards, scorecards, and recurring reports for leadership, site managers, and providers.
Monitor operational performance against established standards, including task completion timelines, outreach and documentation compliance, and care gap closure, and identify trends and variances.
Manage payer and IPA data feeds, including eligibility, attribution, roster, claims, and quality files, and reconcile discrepancies.
Support value-based care, quality (e.g., HEDIS), and risk adjustment programs by supplying accurate, timely data and care gap lists.
Maintain data governance, security, and HIPAA-compliant handling of protected health information (PHI).
Serve as the primary resource for data questions, report requests, and data issue resolution across sites.

Key Responsibilities

Data Management & Integrity

Establish and maintain data definitions, standards, and validation processes so metrics are calculated the same way at every site.
Perform routine data audits and quality checks; identify, investigate, and correct errors, duplicates, and missing data at the source.
Maintain documentation of data sources, report logic, and procedures (data dictionary and report catalog).
Coordinate with site staff to correct chart and tracking system documentation gaps that affect data accuracy.

Reporting & Analytics

Build, schedule, and distribute daily, weekly, monthly, and quarterly reports and dashboards at the site, provider, and IPA level.
Produce reporting on task and workflow performance, including overdue and aging tasks, urgent task response times, documentation completeness, and tasks closed without required documentation.
Deliver provider and site scorecards covering quality measures, panel and attribution, utilization, access, and operational metrics.
Prepare data and analysis for leadership meetings, payer and IPA joint operating committees, and audits.
Translate data findings into clear summaries and recommendations for non-technical audiences.

IPA & Payer Data Operations

Receive, load, and reconcile payer and IPA files (eligibility, attribution, supplemental data, claims and encounter data) on required schedules.