Sr. Director, Strategic Account Management

About Agero

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

The Sr. Director, Account Management serves as the primary executive relationship owner and commercial leader for a single, critical Strategic Account. This highly specialized role is responsible for retaining and significantly growing revenue within one of the organization's most valuable partnerships. With clear commercial accountability, the Strategic Account Manager leads the entire lifecycle of the partnership, including Account Management, Expansion/Upsell, and Renewal. This individual operates as a strategic advisor to C-suite and senior stakeholders, developing multi-year strategies that integrate Roadside Assistance (RSA) and Accident Management (AM) solutions to advance partnership maturity and mutual growth.

Key Outcomes:

• Strategic Revenue Ownership: Own and drive total revenue growth (encompassing both RSA and AM lines of business) across a single assigned Strategic Account, ensuring aggressive financial targets are met or exceeded.
• Executive Relationship Mastery: Build and cultivate deep, high-trust relationships with senior and C-suite stakeholders to understand their evolving business strategy and deepen customer engagement.
• Integrated Solution Design: Collaborate with Product, Marketing, Client Success, and Solutions Consultants to architect and deliver tailored solutions that address the client's complex challenges.
• Long-Term Strategic Planning: Develop and execute sophisticated, multi-year strategic account plans designed to expand the organization’s footprint, deepen product adoption, and advance the overall maturity of the partnership.
• Growth & Expansion: Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate client insights into actionable growth levers.
• Complex Contract Negotiation: Lead high-stakes contract renewals and commercial negotiations, securing profitable, long-term growth while managing risk and compliance.
• Strategic Business Reviews: Lead regular Strategic Business Reviews (SBRs) with executive leadership to provide strategic insights, ensure satisfaction, and align on the roadmap for delivery improvement.
• Industry & Brand Representation: Represent the organization in client meetings and industry forums to strengthen the partnership and position the organization as an indispensable market leader.

Skills, Education and Experience:

EDUCATION: A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA or equivalent advanced degree is considered a plus.

EXPERIENCE: 15+ years of progressive experience in Account Management, Enterprise Sales, or Strategic Business Development with a proven record of delivering revenue growth and maintaining long-term enterprise relationships. Demonstrated experience managing complex, multi-product solutions (e.g., integrated RSA and AM) for a single large client.