This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Optimization Manager

We are looking for an experienced Optimization Manager in Chicago to join our Performance Optimization Team. The role of an Optimization Manager (OM) is ideal for those who excel at managing the full funnel payments to create business impact, uncover growth opportunities, and optimize payments & fraud rate at scale.

As an OM, you will be a key contributor in delivering our optimization strategies and value add to our customers. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions. You will also engage directly with key customers to enhance payment performance across risk, authentication, tokenization and authorization rates, driving higher approval rates, lower fraud, and cost efficiencies through optimization. Additionally, you will help upsell Adyen’s optimization products (e.g., Protect, Uplift) by acting as a bridge between customers , commercial and product teams, translating actionable data insights into value propositions that highlight Adyen’s capabilities.

The ideal candidate has a strong background in payments optimization strategies and cross-functional collaboration with the ability to translate complex findings into actionable recommendations.

What you'll do

Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications.
Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations.
Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers , equipping commercial teams with tools and training to enhance their merchant engagements.
Act as a payment optimization expert: Able to offer both internal guidance and direct merchant-facing support.
Deploy sophisticated optimization playbooks: Analyze across Adyen’s customer portfolio using existing tools.
Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential.
Lead training and education sessions: Support internal and external learning by hosting training sessions, workshops, and drop-in Q&A sessions around optimization and risk.
Support team operations: Assist with various tasks to help keep the Optimization team running smoothly.
Build strong relationships: Develop positive relationships with key regional customers and become a trusted point of contact.

Who you are

3+ years of experience in Risk, Payment Performance , Data or a similar role within the payments industry.
Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact.
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently.
Excellent verbal and written communication skills, able to present insights and synthesize complex topics clearly.
Comfortable working in a fast-paced, cross-functional environment with global teams and international customers.
Ability to effectively communicate the importance of risk management in payments optimization.
High level of self-motivation and always looking for ways to improve and make our processes more efficient