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Accenture Federal Services (AFS) is seeking a Program Operations Support Manager to be the steady, friendly backbone of a mission-focused program. You will keep the program running smoothly by owning monthly invoicing, project setup, recurring reporting, and the onboarding and offboarding of program team members. This is a people-first operations role. You will work side by side with program leadership, finance, and customer counterparts, and you will be the first face new team members meet when they join. We value accuracy and timeliness, and just as much the warmth, responsiveness, and teamwork that make a program a great place to work and a trusted partner to our customers. We also encourage you to bring fresh ideas, including smart use of AI tools, to make our deliverables and processes better every month.

The Work

Manage the monthly invoicing cycle from data validation and reconciliation through submission and audit readiness.
Track labor, materials, and subcontractor costs, and follow invoices through to payment, partnering with finance and the customer to resolve open items quickly.
Welcome new team members and lead orientation sessions that make required program documentation clear and easy to complete.
Prepare and distribute onboarding materials, set up profiles in the customer database, and confirm all paperwork is accurate and complete.
Manage offboarding for departing team members: confirm program access is revoked, close out processes, and archive records per customer policy.
Support project setup, including funding documentation, contract data entry, and system updates.
Build and maintain monthly program and project reports, dashboards, and financial summaries that help leaders make decisions.
Maintain contract documentation, deliverable calendars, financial logs, and reporting schedules; keep an eye on deadlines so nothing slips.
Document current processes, spot opportunities to simplify them, and work with cross-functional teams to roll out improvements.
Help develop and maintain SOPs, trackers, and templates so the whole team can work consistently.
Explore and apply AI tools (for example, Microsoft Copilot) to speed up reporting, draft and QA deliverables, automate repetitive tasks, and surface insights, always with appropriate review and in line with customer and AFS data-handling policies
Act as direct support; reporting to PMO Lead •Administer PMO functions (eg personnel management, tracking, onboarding and offboarding processes)
Collaborating and providing operational support to multiple programs ensuring seamless program execution
Develop and maintain comprehensive program documentation
Manage the distribution and tracking of smartcards, monitoring expiration dates
Prepare key performance indicator (KPI) deliverables for program leadership and facilitate client communication
Proactively escalate personnel concerns to program leadership
Track/manage customer facility accesses and equipment inventory
Contribute to the organization and execution of employee engagement events
Personnel schedule updates as needed
Support ad hoc administrative tasks

Here's what you need:

Bachelor's degree, or equivalent work experience
2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)