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You Are

As the Principal SRE Senior Manager, you are the program-level reliability leader for a portfolio of high-traffic, public-facing digital services. You own the SRE operating model across three pods (web/core platform, batch/data and AI services, and partner-facing services), lead the SRE Community of Practice, and are accountable to client and program leadership for reliability outcomes. Infrastructure and platform engineering are provided by the cloud platform team; you are the senior counterpart to its leadership and hold it accountable for platform service levels.

Day-to-Day Activities

Own the SRE operating model: embedded product SREs, dedicated pod SREs, and a shared 24x7 incident-command rotation; keep on-call load sustainable and coverage free of single points of failure
Lead the SRE Community of Practice: set common standards for SLOs and error budgets, observability, production readiness, runbooks, and post-incident reviews; drive adoption across all pods and product teams
Provide technical leadership to the pods and guide pod leads; coach SREs and support hiring, level calibration, and career development.
Own SLA/SLO governance and reporting to client leadership: availability, incident SLA attainment, vulnerability and patch SLAs, deployment success, DORA metrics, and error-budget status
Serve as major-incident commander for critical and cross-pod incidents; lead bridges across the cloud platform team, security operations, and third-party vendors
Run program-level problem management to find recurring failure patterns and drive structural fixes
Act as reliability reviewer on architecture and security review boards; set expectations for fault isolation, graceful degradation, and dependency management
Own capacity planning for peak events with the cloud platform team; set recovery-testing and DR standards and oversee DR rehearsals.
Negotiate internal service levels, escalation paths, and responsibility boundaries with the cloud platform team, and resolve gaps across that boundary
Champion automation of operational work across the program: runbooks, alerting, remediation, and ITSM workflows
Owns reliability outcomes across critical services and influences architecture and engineering practices to improve long-term uptime and scale.

Here's What You Need

12+ years in SRE, infrastructure, production engineering, or IT operations, including 5+ years leading SRE or operations teams or programs across multiple products
Proven experience defining and enforcing reliability standards, including service objectives, indicators, error budgets, and production readiness criteria
Demonstrated ability to lead major incident response, root cause analysis, and systemic remediation in high-availability systems
Deep expertise in resilience engineering, fault isolation, capacity planning, and recovery testing
Experience reducing incident impact and recurrence through structural improvements, automation, and safer operational practices
Track record of standing up or transforming an SRE operating model (on-call program, SLO governance, Community of Practice) in a multi-team, multi-vendor environment
Strong grounding in AWS, containers, CI/CD, enterprise observability, and automation
Executive-level communication, including SLA reporting to clients and leading cross-vendor major incidents