Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve.

Job Title: Operations Supervisor

Pay Rate: $24.00 - $26.00

Location: Irwindale, California

Available Job Schedules:

Friday - Tuesday: Grave Shift (21:00 - 06:00)

FLSA Status: Full-Time, Non-Exempt

Job Overview

Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts. This role is ideal for a security professional ready to advance into a high-impact leadership position with increased responsibility, autonomy, and growth potential.

Key Responsibilities

Operations & Field Management Duties

Oversee daily security operations across multiple client locations
Conduct site inspections, quality assurance audits, and operational assessments
Ensure compliance with post orders, company policies, client requirements, and regulatory standards
Respond to operational issues, emergencies, staffing shortages, and client concerns
Monitor security personnel performance and implement corrective actions when necessary
Maintain operational readiness and ensure proper deployment of personnel

Leadership & Staff Development Duties

Lead, mentor, coach, and develop supervisors and security officers
Assist with recruiting, onboarding, training, and employee retention initiatives
Conduct performance evaluations and provide constructive feedback
Promote accountability, professionalism, teamwork, and a culture of excellence
Identify future leaders and support career development opportunities

Client Relations Duties

Build and maintain strong professional relationships with clients
Serve as a point of contact for operational concerns and service requests
Ensure client expectations are consistently met or exceeded
Conduct client follow-ups and site visits to maintain service quality
Assist in resolving complaints and implementing service improvements

Reporting & Administrative Duties

Prepare incident reports, operational summaries, and performance documentation
Review Daily Activity Reports (DARs) and ensure accuracy and completeness
Assist management with scheduling, staffing coordination, and workforce planning
Track operational trends and provide recommendations for continuous improvement
Communicate critical updates and field intelligence to executive management
Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity
Perform thorough routine patrols of the assigned area
Monitor entrance and departure of employees, visitors, and vehicles
Control access points and maintain visitor/vendor logs
Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations
Prepare clear and accurate incident reports, daily activity logs, and other required documentation
Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients
Respond promptly to alarms, incidents, emergencies, and disturbances
Assist in evacuations and emergency procedures as required
Coordinate with law enforcement and emergency responders as needed
Maintain a clean, neat, and professional appearance at all times
Maintain authorized less-than-letahal equipment in compliance with company standards
Provide outstanding customer service while maintaining a safe and secure environment for all
Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions