Who we are

We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.

We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.

Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?

About the role

We’re looking for an Application Support Analyst that can come in and hit the ground running with taking our new set of internal business applications to the next level. This role will be working closely with the Customer Service and Business Operations teams looking to bring a dynamic and fresh approach to the usage of the core applications in their departments. The successful candidate will have been in a similar role before and have a tenacious attitude to best practice and versatility. They will also be able to collaborate with the rest of the Application Management team on other day to day tasks ensuring Zilch’s Core application smooth operation. Caring for our customers, both internal and external is paramount.

Day-to-day responsibilities will include

Deliver 2nd line technical support, conducting in-depth investigation, analysis, and replication of complex technical issues to drive resolution and ensure a high standard of customer satisfaction.

Collaborate closely with cross-functional teams to identify application needs and deliver interim solutions for time-critical business requirements

Creating knowledge base articles to help our internal teams become self-sufficient

Working with our data ensuring we store and process information securely and effectively

Working in an agile environment on systems which are critical for our customers

Continually improving our tooling, practices, and knowledge

Participate in proactive technical projects and broader technology initiatives

What we're looking for

An individual who is wholehearted about keeping our customers happy and our systems humming

Strong analytical skills and ability to problem-solve

Excellent communication skills, with the ability to translate complex technical issues to non-technical stakeholders

Strong understanding of APIs and integrations

Demonstrated ability to implement best-practice processes and application usage

Ability to manage own work pipeline as well as work as part of a team

Strong awareness of data security best practices

Experience working with SQL, performing data fixes and queries

Highly organised and able to consistently hit targets

Adaptive, with a focus on personal technical growth to keep pace with the evolving needs of the business

Comfortable using AI tools to improve efficiency, troubleshoot issues, and support decision-making in day-to-day operations

Bonus skills

Experience supporting AWS systems

Experience working with and supporting Intercom or similar (e.g Zendesk/ JIRA)

Experience implementing and supporting business applications (e.g., CRM and ERP systems)

Experience supporting REST-integrated systems

SQL and/or Python scripting

Experience using AI/LLM tools (e.g., Copilot, ChatGPT, Claude) to support scripting, data analysis, or workflow automation

Usage of low-code integration platforms

Exposure to caching systems like Redis or Memcached

Exposure to workflow management systems

Experience with data analytics tools like Datadog or AWS CloudWatch

What you'll get

The base salary for this position is from €2083 to €3,333 gross (before taxes) monthly.