About Zego 🚀

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance 🤖

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

If you're ready to build the future of insurance, we're hiring.

About the role

We're looking for an Employee Relations Advisor to own day-to-day employee relations across Zego, acting as a first point of contact for managers on people issues. Many of those managers lead our customer-facing operations teams, such as customer service and claims, where the pace and volume of work are much like a contact centre.

You'll work alongside two Senior People Partners and report to the Director of People. You'll run cases from start to finish: probation, occupational health referrals, absence, disciplinaries, flexible working requests and the rest of a busy ER caseload.

What you will be working on

Managing your own caseload of ER matters, including disciplinaries, grievances, capability and absence, from investigation through to outcome

Running probation processes so reviews happen on time and managers act early

Managing occupational health referrals, interpreting reports and advising managers on reasonable adjustments and next steps

Handling flexible working and other statutory requests within the legal timeframes

Advising managers who chair hearings and supporting them through the process

Giving managers and employees clear, practical answers on our policies and on employment law

Spotting patterns in absence, attrition and case data, and raising them with the relevant Senior People Partner.

Escalating complex, high-risk or sensitive cases with a clear summary and recommendation

Keeping case records and HRIS data accurate and compliant

Contributing to wider People initiatives such as policy updates and manager training

What you'll need to be successful

Experience as an HR or People Advisor with a substantial ER caseload, ideally in a tech contact centre or another high-volume operational environment

Confidence running disciplinary, grievance, absence and capability processes independently, including investigations

Practical, up-to-date knowledge of UK employment law and how recent reforms affect day-to-day ER

Experience managing occupational health referrals and advising on reasonable adjustments

Good judgement on when to handle something yourself and when to escalate

The confidence to challenge managers when their preferred route carries risk, and to explain why

Strong organisation, so you can carry a high volume of cases without deadlines slipping

Clear written skills for investigation reports, outcome letters and case notes

Discretion with confidential and sensitive information

Evidential use of AI in your role to automate routine tasks

CIPD Level 5 or above, or equivalent experience

The Zego ways of working 🏡

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London, Gibraltar or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.