🚀 About WRITER

WRITER is the AI platform built for the world’s most ambitious marketing and revenue teams, bringing the frontier of AI to the people who drive enterprise growth. With WRITER, autonomous agents work across the buyer journey, continuously executing on market signals and enterprise intelligence to grow revenue faster. Every agent action and asset is grounded in trust, built on an Enterprise Brain that unites brand, product, and company knowledge with fiduciary-grade governance and compliance.

Fortune 500 companies are transforming how they go to market with WRITER, including 3 of the top 5 US banks, 2 of the 5 largest global CPG conglomerates, and 4 of the top 5 US healthcare insurers. Founded in 2020, WRITER is backed by investors including Insight Partners, ICONIQ, Radical Ventures, Premji Invest, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Accenture, Citi Ventures, IBM Ventures, WndrCo, and others. Learn more at WRITER.com.

📐 About the role

WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.

The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.

This is a hybrid role based in our San Francisco or Seattle hub.

🦸🏻‍♀️ What you'll do

Own activation and platform success

Deeply understand each customer's specific use cases, business objectives, and success metrics

Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact

Design and execute activation strategies that drive measurable platform adoption and business outcomes

Implement champion programs, office hours, usage dashboards, customized trainings, and workshops

Build champion communities

Create advocate networks and champion communities within customer organizations

Establish power user communities that drive peer-to-peer learning

Train internal customer trainers to scale enablement

Design innovative customer experiences that deepen engagement

Lead educational workshops & live events

Facilitate dynamic live and virtual training sessions tailored to diverse audiences

Partner with curriculum team while owning customization and delivery for your customers

Create memorable learning experiences that inspire action and drive adoption

Continuously improve & collaborate

Refine materials based on customer feedback and adoption data

Work cross-functionally to understand evolving customer needs

Identify gaps and champion new training opportunities

Build deep relationships with customer stakeholders and executive sponsors

⭐️ What you need

Customer success & activation expertise

At least 9 years of proven track record owning activation success and driving measurable adoption outcomes

Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives

Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops

Success building advocate networks and power user communities

Ability to connect platform usage to business outcomes and articulate ROI

AI & technical proficiency

Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders

Comfortable understanding technical concepts and communicating them effectively to varied audiences

Ability to demonstrate use cases and articulate business value