Build the Future Workforce

Wand turns AI into labor. It enables humans and AI agents to operate together as a unified, hybrid workforce, with comprehensive management and oversight. And it’s already operating at scale inside some of the world’s largest organizations.

Wand built the world’s first Agentic Labor Infrastructure enabling governments and global enterprises to create, manage, and scale digital workforces.

Our mission is to integrate agent ecosystems into the core of work and business, unlocking a generational leap in the global economy. We’re building the infrastructure that lets humans and AI agents operate together safely, transparently, and at scale.

Join Wand in leading the Agentic Shift

Wand is building a high-performing global team who take full ownership of what they build. We lead by example, move fast, make data-aware decisions, and continuously push for more- always with a focus on delivering real value to customers.

You would be joining a world-class team that combines deep research expertise and real-world product execution, with experience spanning Deepmind, Google, Amazon, Miro, Elise AI, IBM and Accern.

The Mission

You will be the primary relationship owner for Wand’s enterprise customers across Israel and selected international accounts. Your role is to ensure that Wand becomes deeply embedded in the customer’s workflows, operating model, and strategic roadmap — driving adoption, measurable business value, and long-term account growth.

You will become highly familiar with each customer’s internal structure, priorities, stakeholders, and constraints, translating that understanding into a clear and disciplined success plan. Your job is to ensure customers do not simply buy Wand, but operationalize it, expand it, and renew it with conviction.

You will work in close partnership with our Solution Architects, who own the technical relationship, and our Sales Directors, who own the commercial relationship. You will be the operational glue across post-sale success, adoption, stakeholder alignment, and account momentum.

Role Responsibilities

Own the Customer Relationship

Serve as the primary post-sale relationship owner for enterprise accounts across Israel and selected ROW customers.

Build strong, multi-level relationships with executive sponsors, program managers, IT leads, business owners, and end-user teams.

Lead Executive Business Reviews focused on business value, adoption progress, ROI, and strategic alignment.

Represent the customer internally and ensure their feedback informs product direction, delivery priorities, and account strategy.

Drive Adoption & Value Realization

Build and execute onboarding, enablement, and adoption plans tailored to each customer’s workflows and success goals.

Define business outcomes, KPIs, and success criteria early and track them throughout the lifecycle.

Identify usage gaps, stakeholder misalignment, and risk signals before they affect account health.

Run enablement sessions, stakeholder workshops, and internal customer programs to deepen adoption.

Work closely with Solution Architects to connect technical delivery with executive-level business outcomes.

Manage the Program

Maintain clear account plans, stakeholder maps, risk registers, and success roadmaps.

Track health metrics, usage patterns, adoption levels, and escalation points using internal CS processes and tooling.

Manage escalations with high urgency, ownership, and structure until full resolution.

Coordinate cross-functionally with Product, Engineering, Sales, and Legal to support customer commitments and issue resolution.

Keep strong documentation discipline across action items, commitments, risks, and decisions.

Grow the Account

Identify expansion opportunities across teams, new use cases, business units, and broader deployment motions.

Support renewals and upsell strategy in partnership with Sales.

Maintain visibility into renewal risk and ensure any issues are escalated early with a mitigation plan.

Build champions and internal supporters who help reinforce Wand’s position during procurement and renewal cycles.